How to start a professional email

When it comes to creating personal connections, nothing beats a friendly face-to-face conversation. But with the right touches, email can be a solid way to make your customer experience meaningful as well. Before you click “Send,” warm up your next email with these three tips:

1. Add a greeting and closing.

You wouldn’t begin a conversation without a Hello, right?

Showing the same courtesy in your email can make a big impact on your tone, setting the stage for personal connections! Greetings and closings don’t have to be anything revolutionary — the basics do the job perfectly! Hi (Name) is always a perfect start, Warm regards and All my best are great closings, and there are countless other excellent choices, depending on how formal you’d like to be.

Don’t skip a greeting if you’re unsure of your email recipient’s name — titles are fine, too, as in Dear Hiring Manager.


Discover the ROI of personal connections!

Get our free guide to discover the benefits real, meaningful connections can have on your bottom line.

GET YOUR GUIDE

2. Work in something personal.

If you know your recipient, refer to your last interaction or ask a personal question:

I had a wonderful time at lunch last week!

How is your daughter enjoying college?

If you’re not as familiar with your recipient, slip in a well wish:

I hope your Monday is going well!

Better yet, do a bit of research to learn something about a less-than-familiar recipient, and reference an interesting tidbit:

Congratulations on your recent award!

I enjoyed your blog post about time management.

It may deviate from the topic of your email, but a personal question or comment shows you care about the person you’re addressing, and that you’re invested in their customer experience.

3. Always show gratitude.

Everyone’s time is important, so show your recipient that you’re thankful they’re taking the time to read your email. No one tires of the words Thank you!

Wondering how to add all of these elements to a short email? Check out this before and after! Here’s our terse, not-so-friendly before:

Will you look at this and tell me what you think?

And our lovely little after:

Hi Karen,

I hope you’re having a nice afternoon! When you have a minute, would you please take a look at the attached document and let me know what you think of it? I really appreciate your feedback!

All my best,

Jane

These two are a world apart! Warming up your email is easy, a few friendly words is all you need!

Personal connections as practice.

When it comes to connecting with customers, it’s all about the experience. Everyone wants to stand out these days, but not everyone knows how to do it. Create great impressions by staying true to what your business is about— people! Focus on positive personal connections for a customer experience that will make your company truly unforgettable.

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Virtual receptionist Kimberly C.Delivering on your promises will earn you satisfied customers. That’s the table stakes of doing business. But if you want loyal customers, WOW them by giving them what they don’t even know they want!

You’re probably wondering, “If they don’t even know they want it, how can I venture to guess?” Anticipating needs isn’t a shot in the dark — and it isn’t magic either. Simply look for the signs!

You can start by recognizing these five common cues:

1. The pause. We’ve all been there; you call someone and introduce yourself, and immediately there’s a pause. Don’t get disheartened; oftentimes, their hesitation simply means they’re in the middle of something or you’ve caught them at a bad time. When you hear a pause, ask proactively, “Is now a good time to talk? I’d be happy to call you back a little later!” You may get a relieved, “That would be perfect!” or a surprised, “Now works!” Either way, it shows the other party that you respect and care about their time.

2. The sigh. In most cases, this sign’s pretty clear: Your customer is reluctant. Thankfully, there’s an easy fix. Offering an alternative solution is a great way to take the pressure off and brighten their day!

3. The Speedy Gonzales. If your caller is speed-talking their way through your conversation, they may be in a rush (or just from the East Coast). Respond by matching their pace, being concise, and wrapping up as soon as possible. Though your interaction may be brief, using short, expressive words like “gladly” can warm up any conversation!

4. The tremble. Is your caller soft-spoken and sound a bit emotional? Give them a little extra attention and care. Virtual receptionist Kimberly C. recommends matching their serious tone, noting, “Their unexpressed need is to have their call handled as delicately as possible, not pressuring them for information in the same way as other calls.”

For example, if a caller declines to give you a bit of information such as their last name, don’t press them; you’ll likely have another opportunity to gather it once your caller is more comfortable. If you need this info in order to help them, acknowledge their concern and explain why: “I’m sorry to hear that, Megan! May I have your last name so that I can look up your file? I’ll do everything in my power to help you get this straightened out.”

5. The follow up question(s). Did your email prompt several more questions from your client — or do you have a hunch your client will be confused even before you hit “Send”? Now may be the time to pick up the phone. A conversation can shed light on complex subjects where written communication can get muddled or misinterpreted. Your client may not even know they’d like to chat, but they’ll surely appreciate your extra effort!

Anticipating clients’ needs isn’t something you typically see in training, but it is absolutely teachable, sustainable, and it works — no crystal ball required!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Photo from The Best Exotic Marigold Hotel 20th Century Fox
Photo from The Best Exotic Marigold Hotel 20th Century Fox

“Thank you for your patience. Your call is important to us. We will be with you shortly.”

The opening scene of The Best Exotic Marigold Hotel begins with robotic repetition, its coldness undermining any comfort its words might have held. When Evelyn, played by Judi Dench, is finally connected to a person, she explains that her husband has recently passed away. The agent, beholden to a script, pauses and lets her know that she’s unable to discuss the account with her further since the accountholder is unavailable.

The situation is entirely too relatable. Around the web, you’ll find sites offering lists of what buttons to press in order to circumnavigate impersonal auto-attendants and reach a live person. If you are connected to someone, they might not be able to help you, either from lack of training, resources or straitjacket-like policies.

We’re more connected than ever, and yet ironically, more disconnected than ever.

Customers are yearning for meaningful connections with real people. People who empathize and care. People who are positive and helpful. People who treat them like people!

Thankfully, some businesses are catching on and using old-school etiquette (a modern rarity) and personal service to WOW clients. You may have seen the new Discover IT card commercials promising the ability to speak with a human being who treats you according to the Golden Rule. At Ruby, we are on a mission to bring personal connections back to the forefront.

But it’s not just those on the front lines who are taking this lesson to heart; managers, salespeople, and CEOs can all benefit! After all, we’re all people, and we’re all in the customer service industry.

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Bringing “Gladly” Back!

Reading time:

Phone Tip: Bringing Gladly Back

As a Star Service and Receptionist Cultivator at Ruby (or Cultivator for short), I have the pleasure of managing a team of talented virtual receptionists. My fellow Cultivators and I regularly “plug in” with our team members, sitting beside them at their desks and listening as they field calls. These plug-ins are wonderful learning opportunities for receptionists and Cultivators alike, and during a recent plug-in, a clever receptionist reminded me of the power of a well-chosen word. When she offered a call to a client, the client indicated he was particularly busy and asked her to take a message. Her reply was perfection in two syllables: “Gladly!”

Later, as I reviewed my notes, I thought about my teammate’s one-word reply. Not only did she show her eagerness to help, but she did so in a flash, allowing our busy client to get back the task at hand. With six little letters, she conveyed so much: “I’ll make sure your caller is taken care of so you can get back to work. I’m here for you, and I am happy about it!” Wow! The word gladly packs a beautiful punch.

Since then, I’ve taken a cue from a certain Mr. Justin Timberlake, and set out on a mission: I’m bringing gladly back! This mission aligns perfectly with Ruby Receptionists’ overall mission to preserve and perpetuate the human connection in this increasingly technology-driven, virtual world. Gladly is a one-word connection-making powerhouse!

Now, there are lots of great phrases that convey an eagerness to help: I’ll be happy to! It would be my pleasure! Certainly! Absolutely! and I’d be delighted to! are just a few. But gladly struck a chord with me because I don’t hear it as often as I do those other wonderful replies. To me, bringing gladly back is all about innovating. It’s about seeking better, more efficient ways to do the work you love to do, even if you’re already hitting it out of the park. Trading a reply like “I’ll be happy to take a message for you!” in for “Gladly!” when a client is in a hurry may only shave a few seconds off of a phone call, but we understand that our clients’ time is precious. Who knew it could be so easy to say I’m bright, hardworking, eager, endlessly upbeat, and here to make your day easier. Can you help me? Gladly!

What’s your gladly? Is there a little innovation that could pack a big punch for your business? I encourage you to keep your eyes, ears, and mind open, and look for ways to improve, whether big or small. You’ll be glad you did!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Receptionist Etiquette Tip: Asking vs Demanding
Receptionist Ellie B. always has these phrases in her back pocket.

When conversing with a customer, every word counts. Even when uttered in a warm tone, demanding phrasing is likely to rub a client or caller the wrong way. The solution? Simple! Mind your manners, and politely ask your caller for what you need rather than demanding it. Here are four examples of how to upgrade from domineering to delightful:

OUT: “I need your name.”  Whatever you’re seeking from your customer, it’s best to ask for it, and ask nicely. If you’re looking to crank up the politeness factor, the words “May I” are your best buddies.

IN: “May I have your name?”

OUT: You need to talk to Jim about that.” Okay, but who is this Jim fellow, and how do I reach him? This phrase is a double-whammy of negativity — it’s demanding and a dead end. Remember, you want to help your customer get from point A to point B. When it’s time to guide a customer in a particular direction, always do so without being bossy. Politely introduce the best destination, and then show how eager you are to help your customer get there.

IN: “Jim would be the best person to help you with that. I’ll try his line for you!”

OUT: “You’ll have to set up an appointment.” I don’t know about you, but I get a little irked any time I’m told I have to do something. Irritation is the last thing you want a client or potential customer to feel. Instead of telling customers what they have to do, skip ahead to helping them do it.

IN: “I’d be happy to set up an appointment for you!”

OUT: “Hold, please.”  The need to juggle calls is a fact of life for most receptionists. Bottom line: The call on line two is ringing and needs to be answered. Is there really time for pleasantries in a dire situation like this? You bet! A blunt interruption like “Hold, please” might miff your caller, but a little “May I” brightens any request, as in “May I place you on hold for a moment?” Sure, you need to put your caller on hold to answer your ringing line, but asking always beats demanding, and when you’re polite, callers will rarely say no. If you need to interrupt your caller, kindly explain why, and you’re likely to get a positive response.

IN: “May I place you on hold for a moment?” or “Please excuse my interruption. May I place you on hold for a moment? I have an incoming call.”

The way you say it is just as important and what you say! With the proper phrasing, your clients will be impressed, happy, and loyal.

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

How to Look Bigger as a Solopreneur

Reading time:

How to Look Bigger as a Solopreneur

Bigger companies may have more resources, but there’s no substitute for personable service. Customers like to do business with people they like and trust! These days, technology is leveling the playing field and the “little guy” can stand out by providing WOW-worthy customer experiences.

First impressions are priceless.

There’s truth to the saying, “You never get a second chance to make a first impression.”

How do your customers first interact with your business? Through your website? A phone call? You next big client may opt not to leave a message if he reaches voicemail and instead call one of your competitors. Put systems and training in place to ensure each of these initial touchpoints are welcoming and helpful.

Timeliness WOWs.

Responding quickly to calls and emails gives the impression that you’re larger. But just because you’re a one-man show, doesn’t mean you can’t have a little help.

You might not always be able to get to the phone, but these days, virtual receptionists can promptly answer your calls, answer frequently asked questions, connect calls to wherever you are, and set great expectations when you’re away. Virtual assistants can keep your calendar and respond to simple emails. You can even outsource your marketing. These services may not add more hours to your day, but they can help you focus on what you do best!

Personalization works wonders.

As Savor the Success founder Angela Kim says in Entrepreneur, “Clients don’t necessarily want ‘bigger.’ They want to feel taken care of.”

Getting to know your clients on a personal level will show your clients that you genuinely care about their concerns and are willing to go to bat for them — something that’s increasingly hard to find in this increasingly disparate, technology-focused world.

Small companies that treat their customers like human beings will win out every time!

Photo by Flickr user andrechinn

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
How to sound happy on the phone

How to sound friendly on the phone to foster happiness, create great impressions, and help your business grow!

A phone call from a client or potential customer is not only an opportunity to talk up your business — it’s a chance to spread a little joy! Our virtual receptionists have discovered that being powerfully positive over the phone is an easy way to foster happiness, make a fantastic impression, and maybe even improve your company’s bottom line — after all, people do business with people they like. (I don’t know about you, but if my choice is between Grumpy’s Garage and Friendly’s Auto Body, I vote Friendly’s every time.) Can’t beat great customer experience!

Here are three ways to be powerfully positive on during your next customer call:

1. Choose powerfully positive words.

Want callers to know you’re happy? Tell them! Phrases like “I’m happy to” or “I’ll be glad to” work wonders. “Absolutely” and “Certainly” showcase your enthusiasm, and are a major upgrade from okay. “Thank you” and “You’re welcome” never go out of style, and don’t forget this classic: “It would be my pleasure!” Brainstorm a list of powerfully positive words and phrases, and keep it by your phone for a little inspiration. The next time you answer a call, set out to foster happiness.

2. Cheer up your tone.

A happy tone of voice is uber-important over the phone. From the first hello to the last goodbye, even the most powerfully positive words can fall flat without the right delivery. Worse yet, you might come across as insincere or sarcastic if your “Absolutely!” is uttered in a lackluster monotone. Not sure how to verbally foster happiness? Pretend your caller is an old friend you’ve been dying to catch up with. You’re thrilled about this long-awaited conversation! Another surefire way to keep your tone in check is to…

3. …Smile!  

It may seem silly, but it works. When you’re smiling, a warm, friendly tone just happens. Unless you’re an evil genius, a dreary tone of voice is pretty tough to achieve when you have a smile on your face. And here’s a lovely bonus: Smiling is likely to make you and your caller feel good, and may even have a powerfully positive impact on your health. Benefits abound!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Phone StackWe can’t do without our smartphones — many of us even check our phones every few minutes. It’s with the best of intentions; we want to be responsive! But this focus on technology can hinder face-to-face connections. You hear the buzzing or beeping of your phone, and the next thing you know, you’ve tuned out your in-person guest.

To break this habit, try the “Phone Stacking Game” when sitting down to lunch with friends or colleagues.

At the beginning of the meal, everyone stacks their phones in the middle of the table. Invariably, you’ll hear texts, notifications, or calls, but concentrate on your conversation with your companions — the first one to answer the siren’s ringtone pays for lunch!

How are you bringing back personal connections? Share your story in the comment section below!

Additional reads you may find interesting...

View All
SEO and branding: star-crossed lovers—an illustration of two people with crowns surrounded by flowers
Small Business Tips

SEO and branding: star-crossed lovers

Title card: Authentic small business marketing with Jamie Adams of Scorpion

Ruby partner feature: Authentic small business marketing with Scorpion

Using chat as a sales tool: hands using laptop
Small Business Tips

4 ways to leverage live chat as a sales tool

How to attract more law firm leads: smiling woman in professional attire talks on phone while using laptop
Legal Practice Tips

Treading water? Here’s how to attract more law firm leads.

Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support
Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.