Ruby ranks #38 Best Green Company in Oregon!
Oregon Business magazine selected Ruby to take home the #38 spot on their annual “Best Green Companies to Work for in Oregon” list. Our fourth consecutive year on the list, this year’s rankings were compiled from more than 20,000 employee surveys from 440 organizations across the state.
How to Turn a Frustrated Caller into a Happy One
Everyone has bad days, and callers are no exception. As Ruby virtual receptionists, we have training on how to defuse a frustrated caller. I had the opportunity this week to turn a particularly upset caller into a happy caller. After I read the company’s greeting and asked, “How may I help you?” the caller responded, […]
Stellar First Impressions Mean Lasting Connections
As a Problem Solver and Happiness Maker, I chat with our clients about their accounts daily, answering any questions, making updates, adding new employees, and generally ensuring they’re using Ruby to the fullest. I might even be the first person a new client has ever talked to when I set up their Ruby account. Clients […]
5 Ways to Make a First-Time Caller Feel Comfortable
When a potential client interacts with your business for the first time, you may need to ask for a few pieces of information in order to begin working with this new person. Asking someone to share personal information isn’t always easy; however, there are ways to make the interaction more comfortable for everyone involved, and […]
Can Virtual Receptionists Make Calls on My Behalf?
You’re in court and your virtual receptionist sends you a timely message, but you can’t return the call. You’re at the worksite all day and can’t be interrupted, but you forgot to cancel your 2:00pm appointment. Your whole office is in meetings for the day and you need to remind a client to bring in […]
Ruby opens a second office in Beaverton!
It is with great pride, pleasure, and excitement that we have opened a second office in nearby Beaverton, Oregon! It’s all thanks to our amazing clients for spreading the word about Ruby and helping us grow so that we can make stellar first impressions for even more businesses! Yesterday, Ruby Founder & CEO and Beaverton […]
Impress New Employees with a WOW-Worthy First Day
Walking into Ruby on your first day, you’re sure to say “Wow!” We’ve perfected the art of first impressions, and not just over the phone. First days are perfect opportunities to introduce new employees to your company culture, get them excited, and set them up for success. At Ruby, our warm, smiling front desk receptionists will greet, […]