Kindness Changes Everything

Reading time:
The Power of Kindness
Photo via Flickr user Chrissy Polcino

How powerful is kindness? Can it change your life? Your business? Can it save a life?

Absolutely.

We recently came across a story that exemplifies how much of an impact kindness can have. And we’re not talking over-the-top, “You get a car!” moments. Small acts of kindness — asking how someone’s day is going, sharing a laugh, offering to help, buying a stranger’s coffee, smiling at someone on the street — these can completely turn one’s day around. I encourage you to read the full inspiring story, but here is a short synopsis:

David Wagner was a hair stylist and one of his regulars dropped by the salon for a blowout. It wasn’t her normal appointment, so he was curious. “I don’t have anything special going on,” she said. “I just want to look and feel good tonight.”

During the brief appointment, he happily chatted with her, and she was beaming by the time she left.

A few days later, he received a card in the mail. It was from his client, telling him that she did have plans that day: She was getting her hair styled for her own funeral.

The care and warmth that David showed moved her to get help for her depression, and she thanked him for being there without knowing that he was.

His story left me with a tear in my eye; you just never know what another person is going through in their life. It may not be as drastic as this story; in fact, it may be as small as soothing a frustrated caller, but incorporating kindness into your business and your life can leave a positive impression with customers and truly make a difference.

Fostering happiness is worth it.

Photo via Flickr user Chrissy Polcino

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We were delighted to host Congresswoman Suzanne Bonamici and several local business owners for a roundtable on the best ways to foster happy and healthy workplaces.

It was inspiring to hear what other small business owners are doing to foster wellness — from impressive benefits packages to walking meetings to free healthy snacks in the break room and much more. Our Founder & CEO Jill Nelson shared a little about what we’re doing to make Ruby the #1 Best Company to Work for in the U.S. — right here out of Oregon’s first district. She shared our generous maternity and paternity leave as well as our “Five at Five” paid sabbatical program, which offers employees the flexibility and resources to pursue a dream that they may not have otherwise been able to accomplish.

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Most businesses would like every one of their callers to feel like they’ve spoken to someone who is friendly and professional. That’s just good business, after all! Solicitors, however, aren’t always considered legitimate callers, and it’s easy to brush them off by abruptly ending the call. Next time, consider taking those extra few seconds to politely decline solicitations from the caller instead. Whether or not your company accepts their calls, solicitors are indeed a touchpoint for any business.


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How Nice Is Just Right?

By using a little friendly professionalism to politely decline solicitations, you’ll create a great impression on these often-overlooked callers. As they say, a little kindness goes a long way; being nice will often keep the solicitor from pushing back or calling again.

That’s not to say that you have to buy anything or spend a ton of time on the phone with a solicitor. In fact, it’s incredibly easy to get the desired result: politely declining solicitations is possible to do while still being warm and friendly! If you aren’t interested in the caller’s services, try saying,

I appreciate you reaching out to us, but we aren’t interested. Would you mind removing us from your call list? Thanks for your time!

Kindness Counts

Telemarketing is a tough job, and your kind words toward a solicitor might be the only nice thing they’ve heard in a while. At Ruby®, we do our best to screen out and politely decline solicitations on behalf of our clients. These are a few of the compliments we’ve heard after actually rejecting a solicitor’s services.

“It was very pleasant speaking with you. People can be so cold and rude on the phone, but you are so sweet and so warm. I just wanted to pass that on to you. Thank you for your time.”

“Thank you for being nice to me.”

“I just started this job and I get hung up on a lot, but you are the most pleasant person I’ve spoken with.”

Politely Decline Solicitations to Help Your Business Score!

A solicitor who receives this kind of treatment is often less pushy and more likely to do what you’ve asked— in other words, making a good impression can pay off. By working in a little kindness to politely decline solicitations, your business will look great, and you just might make someone’s day.

Of course, if you don’t want to decline solicitations, we can do that for you! Discover how it works in our free What is a virtual receptionist? ebook!

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Notice I didn’t say a “good” receptionist is good for business. If the “job function” to borrow Steve Curtin’s term, was all that’s necessary, a machine might be able to route and transfer calls and record voicemail messages. But, as any savvy business owner knows, simply answering calls does not an exceptional receptionist make!

Rather, it comes down to the job essence: the why behind every action. At its core, the receptionist role sets the very first impression for your business and the tone for every customer interaction thereafter.

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