Avoid these 5 mistakes when responding to negative reviews.

Today’s consumers can quickly become online critics. They can log into Yelp, TripAdvisor, Google+, or Facebook and write a review of your business for all the world to see. Sometimes, you get a confidence-building five-star review, and you get up and give everyone in the office a high five. Sometimes, though, you get a bad […]

8 tips and tricks to building a winning reputation.

“It takes twenty years to build a reputation, and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet Buffet’s quote perfectly describes the fragile nature of a business’ reputation in the modern world. In today’s mobile and social media age, consumer opinions can be shared and spread […]

Client Spotlight: ActivityRez

“Dream Big. Start Small.” That’s the motto of the 2015 National Small Business Week, and we are celebrating our clients who live that motto every day. ActivityRez has been a Ruby client for more than three years, and we’ve seen them grow a great deal in that time. We chatted with Marketing Manager Michael Folling […]

Celebrating Our amazing receptionists with a new wage model.

Being an “Ambassador of First Impressions” is a tough job. You must be articulate, professional, decisive and, most importantly, utterly delightful. Our receptionists are highly trained in the art of human interaction and enjoy going above and beyond for our clients. It is through their hard work and dedication that Ruby has become a leader […]