24 customer service statistics every business owner should know.

Customer service isn’t what it used to be. The demands on organizations to provide excellent customer experiences are higher than ever before. Your buyers and prospects—be they consumers, clients, patients, or otherwise—expect fast, responsive, personalized, high-quality service. In a few respects, however, the keys to extraordinary customer experiences have remained the same. First impressions still […]

13 things you should never, ever say to a client.

Years of loyal business, created or ruined in minutes. That’s the power of a phone call or online chat exchange. Every conversation with a client, customer, or prospect is a moment that could shape your company’s future—for better or worse. It’s an opportunity to either win someone over or lose them to a competitor, to […]