Using virtual receptionists for full-time answering

Using virtual receptionists for full-time answering - Ruby

What if your company could provide your callers with the best possible experiences—without you or anyone on your team ever answering the phone? It’s possible when you use the right virtual receptionist solution for full-time answering. Here’s how it works: What is full-time answering? Virtual receptionists work differently for each business they serve. After all, […]

How to end a phone call

How to end a conversation: Illustration of person on the phone

So you’re in the middle of phone call you don’t want to be having. Maybe it’s an unwanted call from a solicitor or a drawn-out call with a colleague, customer, or client. Or maybe it’s a call with someone you know and love, but it’s a difficult conversation or has just been going on for […]

Virtual receptionist pricing 101

Virtual receptionist sitting at desk

How much does a virtual receptionist solution cost? Answering this question can be tricky. Different providers not only charge different rates, but have unique pricing structures, plans, and billing models. On top of that, each solution offers its own mix of features— not all of which may be included in advertised rates. And then there’s […]

What Google’s Core Web Vitals mean for your law firm’s website

Professional sitting at desk on computer, working on a law firm's website

Years ago, a law firm’s website could function as little more than a digital brochure and show up in search results. For better or worse, those days are gone. Now, people expect more—a multimedia experience that is faster, more targeted, more helpful, more connected, and more interactive than ever. And to ensure websites respond to […]

Does your business need an answering service?

A group of Ruby customers stand together, smiling and talking

I’ll let you in on a little secret: not every business answers its own phone. A large and growing number of companies use answering services. These companies include law firms, healthcare providers, marketing agencies, real estate firms, construction companies, manufacturers, home services providers, and many more. Individual professionals such as solo attorneys, accountants, plumbers, HVAC […]

How to use YouTube Live to engage your clients & audience

Screenshot of a YouTube channel's live videos

With more than 2 billion active users, the power and reach of YouTube are undoubted.  How can you take advantage of the massive audience and get them to engage with your business? Live streaming your content to YouTube is a highly effective way to build and engage with your audience—with the option to move to […]

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

This past April, Rebecca Grimes became Ruby’s Chief Revenue Officer—an important step in streamlining our customer journey and creating an optimal experience for the businesses we serve. But what exactly does a Chief Revenue Officer do, and how does this change impact Ruby and our customers? We spoke to Rebecca to learn more. Read the interview Ruby: […]