Answering the same question dozens of times a day is neither a good use of your time nor mental and emotional energy. When it comes to improving your customer experience while saving time, developing a set of answers to common questions is the lowest hanging fruit—and something a customer engagement solution like Ruby can easily take on!
Not only that, but a premium solution will help you create, modify, and enhance your FAQs. A typical Ruby receptionist takes hundreds of calls per day, and each of our chat specialists handles a comparable number of online conversations. We can tell you what information your customers are looking for, so you can make that information more readily accessible to callers or website visitors. Many of our customers have used Ruby to do precisely that, saving time while setting the right expectations upfront.