Ruby continues to lead the industry on policies designed to support its new hires and provide avenues for growth within the business, ensuring the customers of Ruby’s small businesses continue to receive the high-quality experiences for which the company is known.

“Ruby aims to be a leader in offering a living wage for work that is critical to the small business community, and in fostering growth among employees throughout their careers,” says Kate Winkler, Ruby CEO. “We have always prioritized investing in our people and will continue providing numerous opportunities and incentives for frontline team members to build their career at Ruby.”

Since January 2021, Ruby has increased frontline wages by 10.5% and has accelerated the timeframe for additional increases and promotions based on tenure and performance. New Rubys are eligible for raises after 90 and 180 days, and on their first anniversary, followed by additional wage increases every six months thereafter.

Ruby has also pivoted its operating model since the rise of the pandemic from 100% on-site to a flexible model to better meet employees’ needs once their offices reopen. Many employees have also taken advantage of opportunities to split shifts to help balance the needs of home life with work. And though Ruby can already tout an award-winning training program, the learning and development team recently announced additional improvements to further support new hires during their first 90 days on the job.

Ruby News

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Adapting to the new business context

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee

Want happier customers? How about more efficiency? Or more revenue? 

You don’t have to choose. Accomplish it all with virtual receptionists.

In this stress-free guide, you’ll learn how a virtual receptionist solution like Ruby makes it easy for you to…

  • Optimize your customers’ experiences
  • Streamline your business tools and systems
  • Master your sales funnel

We created this guide for organizations of all sizes, from large companies to small teams to one-person businesses. It’s flexible and adaptable—you can read it cover to cover, or pick and choose sections for the practical guidance and quick wins most relevant to your business.

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Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

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Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Ruby Grasshopper collaboration

As phone calls surged during the pandemic, the collaboration between Ruby.com, the premier provider of live virtual receptionist and chat services for 13,000+ businesses, and LogMeIn’s communication and collaboration tool, Grasshopper, proved critical to many businesses’ survival.

The partnership combines Ruby’s exceptional virtual receptionist solution with Grasshopper’s virtual phone system to help businesses capture every opportunity, appear more professional and responsive, while also gaining time back in their day to focus on their business. To date, Ruby has more than 600 active customers using Grasshopper.

“As a leader in US-based virtual receptionist and live chat specialists, Ruby brings significant expertise to our vision of creating an end-to-end phone solution for entrepreneurs. Ruby adds to Grasshopper services, products, and analytics needed to manage customer interactions and deliver exceptional phone experiences,” said Damon Covey, VP Product Management at LogMeIn. “Together we are building a best-in-class phone solution for small businesses.”

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Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

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Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
how businesses can address labor shortage

There’s no shortage of records set in the last 18 months, and now we’re adding yet another to the mix. Small businesses across all industries are experiencing a 15-year high talent shortage. And while we do not yet see the lower pre-pandemic levels of unemployment, the Department of Labor is reporting 9.3 million open jobs.

Combine that with:

  • 4 million employees leaving their jobs in April
  • A surge in openings of restaurants, retail, and hospitality industries
  • Employees job-hopping through temporary roles to get to their ideal, long-term position

Companies are now in fierce competition to attract and retain talent like never before.

Ruby CEO, Kate Winkler, discusses how small businesses can stay competitive and shares the results of an experiment the Ruby team recently ran around hiring.

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Ruby earns two Stevie awards

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Ruby publishes “The Shifting State of Healthcare”

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Ruby certified as a Great Place to Work for 5th year

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Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
lifelong customer podcast

The Life-Long Customer podcast interviews successful sales and marketing leaders, discussing ways they are building long-lasting relationships with their customers.

In this episode, Ruby’s Chief Revenue Officer, Rebecca Grimes, shares how Ruby’s customer engagement solution works with businesses to build trust with callers and website visitors with every interaction.

“It’s really about this experience, that we are making sure that their customers have, and that consistency of experience is really critical when there are so many different options to choose from. When you were talking about loyalty and how you build lifelong loyalty, we really, as an extension of those small business customers see loyalty as our role to help foster that ongoing, not only initial interaction, but ongoing interaction that you have with your customers, and making sure that everybody is treated exceptionally throughout that process.”

Ruby News

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Ruby continues to lead industry in employee investment
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Multiple promotions of women leaders at Ruby

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Ruby earns two Stevie awards

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Ruby publishes “The Shifting State of Healthcare”

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Ruby certified as a Great Place to Work for 5th year

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Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

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Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Rebecca Flanagan gets a lot of calls. As a sought-after estate administration attorney—someone who helps people manage legal affairs after a loved one’s death—she has to balance multiple (often emotionally intense) conversations at any given time. With Ruby, Rebecca can rest easy knowing the people who contact her law firm, Flanagan Legal Services, are receiving the same kind of responsive, compassionate care she’s built her business delivering.

Learn how Ruby serves as an extension of Rebecca’s firm, letting her focus on her work when she’s on the clock—and enjoy her time with her family when she logs off.

Ready to take your law firm to the next level? Learn about Ruby’s legal virtual receptionist solutions and answering services.

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Ruby partners with Scorpion

Scorpion, a leading provider of technology and services helping local businesses thrive, and Ruby®, the premier provider of live virtual receptionist and chat services for 13,000+ businesses, today announced a new partnership to help law firms, medical practices, and home service providers better manage the inbound leads generated by their digital marketing efforts with customized virtual customer service.

With Ruby as a trusted partner, Scorpion customers now have access to premium virtual receptionist services, which enable them to focus on their businesses without missing a call, resulting in higher ROI on Scorpion’s paid and organic marketing services. Additionally, Scorpion customers have access to Ruby’s professional mobile solution, which helps customers manage their client communications from anywhere, including setting status on where and when to take calls, who to take calls from, call forwarding, and more.

“Ruby is proud to work together with Scorpion to help business owners make the most of their marketing investments by delivering a professional, consistent experience for all call-in leads,” said Michelle Winnett, Vice President of Partner & Strategic Marketing at Ruby. “With Scorpion helping to drive leads, Ruby’s team of highly trained virtual receptionists build trust with those customers, creating long-term relationships that help businesses grow without taking time out of their day.”

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Customer expectations are evolving. In today’s on-demand economy, customers want quick answers, personalized service, and to be able to connect in the way they prefer. Right now, someone is looking for your service or product, and if they don’t see an easy way to connect, they’ll move on.  

“I’m already stretched too thin,” you say. “How am I supposed to handle the work I already have while staying connected to my customers?” 

Never fear, Ruby is here! In this workshop, we’ll share how Ruby uses our proprietary software to personalize interactions, ensure calls get to the right person, while also keeping you in the loop. 

In this workshop, we’ll cover:

  • Options for call handling & routing
  • Best practices for custom greetings 
  • How we collect & deliver voicemails/messages 
  • Our secret to pronunciations 

 

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Jace Thompson named CFO of the Year

Reading time:

Ruby is thrilled to announce that CFO Jace Thompson was named a ‘CFO of the Year’ by the Portland Business Journal earlier this month.

Jace has transformed Ruby in many ways over his tenure, and the challenges presented by the pandemic didn’t slow him down one bit. His ability to dynamically manage our business in collaboration with the rest of the leadership team was critical to keeping our promise of no layoffs.

Additionally, Jace’s efforts to modernize the company’s financial data system enable the leadership team to spot trends, draw educated inferences, and move confidently with timely adjustments. We are better equipped to forecast and track process modifications, new hires/promotions and view how various marketing/sales efforts affected the business day-to-day.

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They say it takes a village to raise a child. That village includes not only parents, neighbors, and teachers, but also local businesses.  

When I look back on my own childhood, small businesses played a tremendous role in my upbringing. My love for DIY projects began with trips to my locally-owned hardware store with my dad. My prolific reading habits are the direct result of a contest sponsored by the town credit union. I was able to travel as part of a competitive soccer league as a tween due to the generosity of several local restaurants covering my fees. And how can I forget the annual school carnivals with booths paid for and staffed by neighborhood dentists, salons, bike shops, toy stores, and others? 

No doubt about it: businesses are intricately tied to our communities and can make serious, lasting differences in community members’ lives. That’s why, for so many businesses, giving back is embedded in our missions—but turning words into action isn’t always easy.  

How do we businesses create an impact in a way that’s authentic and sustainable? How do you make it easy for everyone at your organization to get involved?  

And how do you coordinate giving back when everyone is working remotely?

After all, the “village” these days isn’t necessarily a physical place, but a network of people and organizations connected digitally. 

We think about these questions all the time at Ruby, and we want to share a few things we learned from a successful charitable initiative our Rubys came together to create earlier this year. 

The DonorsChoose Challenge 

Ruby encourages civic participation in several ways through our Ruby Corps initiative, including paid volunteer hours, joint projects with a dozen-plus organizations such as Make-A-Wish and the Oregon Food Bank, as well as donation matching for employees.  

Historically, most of these activities have relied on in-person interactions. Our challenge during the pandemic was how we could continue to support this critical part of our culture when the whole company is remote. 

The answer: take our collective love of community building and amplify it with a digital tool! 

At the beginning of each year, Ruby hosts our annual “Connections” event, bringing together all our employees to share plans for the year, reconnect with our vision and mission, as well as celebrate our culture. 

In advance of our 2021 event—knowing it would be entirely virtual—we sought a solution for supporting our local communities while keeping our team staff. A member of our graphic design team pitched the idea of partnering with DonorsChoose—a website that connects donors with teachers’ projects in their local area. 

Our Ruby Corps team loved the idea and set a goal of $1,000 in donations to fund projects in Portland and Kansas City. Projects were selected based on their proximity to our office locations and connection to our philanthropic areas of focus—education, equity, mental health, art, and literacy.  

Bringing the challenge home 

In true Ruby fashion, our team went above and beyond , generously donating more than $3,532 across 10 classroom projects over the four-day event. 

The DonorsChoose digital platform enabled us to safely connect with one another and celebrate our communities, even though we haven’t seen each other face-to-face in over a year. 

How to launch a similar giving effort at your business 

Partnering with a digital platform focused on supporting nonprofit projects, such as DonorsChoose, is a fantastic way to engage your employees virtually while fulfilling your mission of community building. Here are a few tips to get the ball rolling: 

Discuss your goals. 

In our case, we knew we wanted to fund several small projects across multiple cities and have a measurable impact, making DonorsChoose an ideal platform. The website lists projects across the U.S. with small goal amounts ($100–$1,000).  

Connect the project to your culture and values. 

Ruby has a history with online donations due to our employee donation matching program, so the DonorsChoose challenge was a natural extension of our culture. Additionally, we were able to filter projects based on their subject area through the platform. 

Build excitement! 

Each morning of the event, our Employee Experience team introduced the projects, explaining why each was chosen and sharing a quote from the teacher who submitted the project. They broke down the cost per Ruby to make the goal seem attainable and followed up at the end of each day with progress. 

Most importantly, community building should be driven by your employees. Select a project that is important to them and then get out of the way! 

This is just one way businesses can engage their employees in giving back from anywhere. We look forward to growing our impact and expanding our charitable efforts in the months and years ahead. 

How does your company support your community and make the world a better place? 

Share your story with us—and find more ideas for building connections with your customers, employees, and community—on Ruby’s FacebookTwitterLinkedIn, or Instagram

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Arizona, here we come!

Reading time:

We have exciting news to share—Ruby is expanding and hiring in Arizona to better serve the small business community! Our new remote team augments our existing brick-and-mortar presence in Portland, Oregon, and Kansas City, Missouri.

At Ruby, we currently support more than 13,000 businesses. On a typical day, each receptionist answers more than 250 calls. By hiring more bilingual receptionists and others for customer-facing roles, we better meet the needs of small businesses and Latinx consumers nationwide. A fully remote team also provides increased reliability since service is less likely to be affected by local weather patterns.

How our growth benefits small businesses.

Ruby decided to expand into Arizona upon acquiring Pure Chat, a Scottsdale Arizona-based company providing state-of-the-art live chat software backed with proprietary AI-powered technology.

“With the acquisition of Pure Chat and the current employees based there, Ruby has already built a technology and marketing hub in Arizona,” said Ruby CEO Kate Winkler. “This, combined with a growing talent pool from universities and transplants attracted to the quality of living in Arizona, makes the state an ideal location to grow our employee base for all positions.”

Arizona is also uniquely positioned to provide a young, tech-savvy workforce with a larger population fluent in Spanish and English.

“We actually opened up and looked at the dynamics around the Phoenix and the Scottsdale area and just said, wow, this is a perfect population,” Kate told the Phoenix Business Journal. “It was such an easy choice for us because it just really checked all the boxes.”

The Arizona expansion will feature an entirely remote workforce perfectly adapted to the ever-changing needs of today’s small business.

We are hiring top local talent!

We’re absolutely thrilled to be bringing more than 50+ jobs to Arizona! These positions include virtual receptionists and chat specialists and several sales, marketing, product, and engineering openings. Best of all, these opportunities allow ideal work-life balance since they are fully remote positions doing rewarding work.

“I’m thankful to have the opportunity to grow from my role delivering Ruby’s amazing service to now helping more small businesses gain time back in their day,” said Lex Foster, a former receptionist who is now a sales account executive. “I’ve gained so much confidence and experience due to the support from my colleagues and supervisors throughout the various roles I’ve had and am excited to continue growing my career at Ruby.”

A little more about working at Ruby:​

  • Competitive wage starting at $15.75 per hour, with compensation packages including 401k matching and recognition incentives.

  • Access to health benefits, including the coverage of 75% of the premiums for employees and 50% for dependents. Our coverage includes medical, dental, vision, prescription, and alternative care.

  • Flexible scheduling options allow for the ultimate work-life balance.

  • Opportunities for career development.

  • Award-winning training to empower our Rubys to excel.

  • A chance to be part of a company culture nationally recognized by Fortune Magazine as a “Best Small Company to Work For in the U.S.”

  • Access to special perks like the “Swell Fund” to cover up to $200 a year to purchase items that enhance employee wellbeing.

In other words, our Rubys deliver world-class service because they work in an environment where they thrive.

How our training and development results in excellent service.

Like other companies, Ruby adapted to the COVID-19 pandemic. We transitioned to a fully remote model within 11 days in March 2020. Due to this success, we are moving to a hybrid model in our Oregon and Missouri offices and embracing a fully remote team in Arizona.

To prepare our team, we adapted our comprehensive in-house training to a modular, self-paced online program. We use an effective combination of self-study supplemented with live check-in sessions and interaction with our experienced training team. 

We broke our traditional, lecture-style training into bite-sized five-minute modular content chunks. A few days later, trainees receive follow-up questions reinforcing previous lessons. We won a 2020 Silver Stevie Award for “Customer Service Training Team of the Year” due to this approach. Our trainees love it due to the convenience and the way this method suits various learning styles.

To join the Ruby team, visit our Careers page to see our current openings!

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Ruby, the premier provider of live virtual receptionist and chat services for 13,000+ businesses, today announced the promotion of four of the company’s women leaders, including two at the C-level. Women make up four of Ruby’s five top leadership positions, including CEO. 

In total, women hold 72% of management positions and represent 71% of the entire employee population.

Stephanie Copeland Weber, who manages the company’s legendary services team and all people operations, has been promoted to President and Chief Operating Officer. Stephanie joined Ruby in July 2017 and most recently served as Chief Operating Officer. Her extensive background in business operations, people leadership, and developing customer-centric teams for high-growth businesses has been invaluable in scaling Ruby while maintaining the company’s best-in-class service and focus on meaningful connections. 

Rebecca Grime’s promotion to Chief Revenue Officer comes as Ruby seeks to streamline the customer journey from the first contact through the ongoing support and management of a business with Ruby, creating an optimal experience at each touchpoint. In addition to overseeing all sales, partnership, and marketing functions, the newly created Revenue Department will incorporate Ruby’s industry-leading Customer Happiness Team. Ruby has immediate plans to hire additional roles to the team, including a VP of Revenue Operations.

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Ruby established a presence in Arizona last year with the company’s acquisition of Scottsdale-based Pure Chat, which was announced in August 2020. Ruby was ecstatic to gain Pure Chat, which is a live self-chat software and an AI-powered chat technology called Artibot. According to the press release, the acquisition only strengthened Ruby’s ability to continue its mission to provide human interaction for its more than 13,000 small business customers 24/7, 365 days a year. The acquisition was the biggest reason for Ruby’s plans to hire Arizona-based employees, though the company also sees a lot of potential talent here. 

“With the acquisition of Pure Chat and the current employees based there, Ruby has already built a technology and marketing hub in Arizona,” says Ruby CEO Kate Winkler. “This, combined with a growing talent pool from universities and transplants attracted to the quality of living in Arizona, makes the state an ideal location to grow our employee base for all positions.”

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Ruby.com plans to hire 50+ employees in Arizona,  one year after its acquisition of Pure Chat—the Scottsdale, Arizona-based provider of self-service chat software. Hiring will focus on virtual receptionist and chat roles to support the increased demand Ruby’s seen for its 24/7/365 and bilingual services. Ruby, the premier provider of virtual receptionist and chat services for more than 13,000 U.S. businesses, also has open positions in sales, marketing, product, engineering, and customer success.

After successfully onboarding and training more than 175 employees in a virtual-first setting in 2020, Ruby began looking to Arizona as the next location to continue to grow its world-class team.

“Our 17-year-old company switched to a fully remote model in just 11 days in March 2020,” said Ruby CEO, Kate Winkler. “And our 600+ employees have proven we can maintain our superior service quality in a remote setting while onboarding new team members. Simultaneously, we’re seeing our customers’ hours of operations expand and an increased need for Spanish services —making Arizona a perfect market for active recruitment.”

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Welcome to Women’s History Month!

The month of March is dedicated to honoring the accomplishments of women. That includes women making change, leading businesses, supporting and caring for their families, and shaping the future right now.

After all, we don’t just look back on history. We create history—by living through it. As we mark a year since the first coronavirus cases and lockdown orders in the United States, our roles in history are undeniable.

Women made history in 2020.

Think about the healthcare workers who saved countless lives over the last 12 months.

Or the scientists who helped create COVID-19 vaccines in record time.

Or the business owners who served their communities and sustained their employees during a pandemic.

Or the parents who woke up every day to feed, teach, and nurture their children—while working from home.

Women did all of the above and more. Resilient, capable, innovative women. Women in business. Women in STEM. Women who raise their children without the support of a spouse or partner. Black women. Trans women. Indigenous women.

Women like Kizzmekia Corbett, PhD, one of the National Institutes of Health scientists who developed Moderna’s COVID vaccine.

Women like Sydni Craig-Hart, CEO of Smart Simple Marketing, an agency that connects organizations with women-owned, minority-owned, and small businesses.

Women like many of the small business owners Ruby serves.

Women, perhaps, just like you.

Join Ruby in honoring women this March.

All month, Ruby will be honoring the women making history in our communities. We’re committed to elevating women through education, visibility, and action—and to facilitating opportunities to learn, listen, and participate.

Stay tuned for candid conversations, stories from Rubys and our friends, and ways you can make a difference.

#ChooseToChallenge

Curious about what can you look forward to this month? A major theme we’ll be exploring this month is Choose to Challenge, inspired by this year’s International Women’s Day theme.

Throughout history, women have chosen to challenge the status quo in every facet of their lives, and they’ve done so with determination, resilience, and grace. With all that women have fought to achieve, there is still work to be done. That’s why we all need to continue to challenge—ourselves, each other, the status quo—every day.

What do you #ChooseToChallenge?

Share your goals, experiences, and perspectives with Ruby’s small business community. Find us on Instagram, Twitter, Facebook, and LinkedIn.

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.