Rubys hiring up to 100 new employees

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Ruby established a presence in Arizona last year with the company’s acquisition of Scottsdale-based Pure Chat, which was announced in August 2020. Ruby was ecstatic to gain Pure Chat, which is a live self-chat software and an AI-powered chat technology called Artibot. According to the press release, the acquisition only strengthened Ruby’s ability to continue its mission to provide human interaction for its more than 13,000 small business customers 24/7, 365 days a year. The acquisition was the biggest reason for Ruby’s plans to hire Arizona-based employees, though the company also sees a lot of potential talent here. 

“With the acquisition of Pure Chat and the current employees based there, Ruby has already built a technology and marketing hub in Arizona,” says Ruby CEO Kate Winkler. “This, combined with a growing talent pool from universities and transplants attracted to the quality of living in Arizona, makes the state an ideal location to grow our employee base for all positions.”

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Ruby expands into Arizona

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Ruby.com plans to hire 50+ employees in Arizona,  one year after its acquisition of Pure Chat—the Scottsdale, Arizona-based provider of self-service chat software. Hiring will focus on virtual receptionist and chat roles to support the increased demand Ruby’s seen for its 24/7/365 and bilingual services. Ruby, the premier provider of virtual receptionist and chat services for more than 13,000 U.S. businesses, also has open positions in sales, marketing, product, engineering, and customer success.

After successfully onboarding and training more than 175 employees in a virtual-first setting in 2020, Ruby began looking to Arizona as the next location to continue to grow its world-class team.

“Our 17-year-old company switched to a fully remote model in just 11 days in March 2020,” said Ruby CEO, Kate Winkler. “And our 600+ employees have proven we can maintain our superior service quality in a remote setting while onboarding new team members. Simultaneously, we’re seeing our customers’ hours of operations expand and an increased need for Spanish services —making Arizona a perfect market for active recruitment.”

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Welcome to Women’s History Month!

The month of March is dedicated to honoring the accomplishments of women. That includes women making change, leading businesses, supporting and caring for their families, and shaping the future right now.

After all, we don’t just look back on history. We create history—by living through it. As we mark a year since the first coronavirus cases and lockdown orders in the United States, our roles in history are undeniable.

Women made history in 2020.

Think about the healthcare workers who saved countless lives over the last 12 months.

Or the scientists who helped create COVID-19 vaccines in record time.

Or the business owners who served their communities and sustained their employees during a pandemic.

Or the parents who woke up every day to feed, teach, and nurture their children—while working from home.

Women did all of the above and more. Resilient, capable, innovative women. Women in business. Women in STEM. Women who raise their children without the support of a spouse or partner. Black women. Trans women. Indigenous women.

Women like Kizzmekia Corbett, PhD, one of the National Institutes of Health scientists who developed Moderna’s COVID vaccine.

Women like Sydni Craig-Hart, CEO of Smart Simple Marketing, an agency that connects organizations with women-owned, minority-owned, and small businesses.

Women like many of the small business owners Ruby serves.

Women, perhaps, just like you.

Join Ruby in honoring women this March.

All month, Ruby will be honoring the women making history in our communities. We’re committed to elevating women through education, visibility, and action—and to facilitating opportunities to learn, listen, and participate.

Stay tuned for candid conversations, stories from Rubys and our friends, and ways you can make a difference.

#ChooseToChallenge

Curious about what can you look forward to this month? A major theme we’ll be exploring this month is Choose to Challenge, inspired by this year’s International Women’s Day theme.

Throughout history, women have chosen to challenge the status quo in every facet of their lives, and they’ve done so with determination, resilience, and grace. With all that women have fought to achieve, there is still work to be done. That’s why we all need to continue to challenge—ourselves, each other, the status quo—every day.

What do you #ChooseToChallenge?

Share your goals, experiences, and perspectives with Ruby’s small business community. Find us on Instagram, Twitter, Facebook, and LinkedIn.

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Ruby earns two Stevie awards

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Ruby.com, the premier provider of live virtual receptionist and chat services for small businesses, rang in February with the company’s first Stevie Awards — a Gold and Silver — in addition to being named the fifth largest technology service provider in Oregon and Southwest Washington by the Portland Business Journal.

Ty Sorensen, Director of Sales Operations for Ruby, received a Gold Stevie for “Sales Operations Professional of the Year,” in honor of his work streamlining sales processes and replacing almost every piece of technology in Ruby’s sales tech stack. Additionally, Ruby’s Learning & Development department received a Silver Stevie award for “Customer Service Training Team of the Year.” The team’s successful development and implementation of a remote training program in just five short weeks reduced onboarding ramp time by 10% and successfully onboarded more than 175 new hires in under four months.

“Our team amazes me daily with their desire to go above and beyond, and it’s wonderful to see those efforts celebrated on an international stage,” said Ruby CEO, Kate Winkler. “These operational teams work so furiously behind-the-scenes to ensure other Rubys can easily do their jobs — whether helping new customers experience the value of Ruby or setting new hires up for success — which in turn enables the company as a whole to grow.”

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The theme of 2020 for many business owners was adaptation. Millions of small, medium, and large companies had to completely change their ways of operating almost overnight. For many, these adjustments proved vital but left a trail of broken efficiencies in their wake. 

While the realities of COVID are still being felt, 2021 is an opportunity to shift your focus from surviving back to thriving. To help you get started, Ruby has teamed up with Maddie Blumenthal, VP of Customer Success at FieldPulse. 

In this webinar, we will cover:

  • How technology can level up your consolidation game
  • The importance (and ease!) of streamlining communications with your team, your customers, and your prospects
  • Why empowering your team with the right tools can mean a better business and a healthy bottom line

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Bringing in business in 2021 means bringing your business online. Clients are looking for help navigating changes and their primary means of research will be via the web. Mike Byrnes of Byrnes Consulting and the Financial Planners Association Coaches Corner joins Ruby to share how best to market your services, how to stay ahead of Google’s changes, and the importance of responsiveness to gaining and retaining clients. From video and webinars to social and digital marketing, get ideas for how to build trust and win business.

Watch the recording today!

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Ruby, the premier provider of live virtual receptionist and chat services for small businesses, today published a guide outlining the trends impacting medical practices, the rapid adoption of telehealth’s influence on patient expectations, and the necessary changes to compete in the healthcare landscape successfully. 

“The changes you make now to help your practice compete in the coming year can make all the difference,” says Michelle Winnett, Vice President of Partner & Strategic Marketing for Ruby. “One of the most pivotal ways to plan for success is to prioritize the patient experience. Establishing processes that build trust, especially as more patients rely on digital pathways to book and receive the care they need. It’s never been more important to provide warm, personalized service that creates a meaningful human connection.” 

Ruby’s guide outlines several methods for combating patient churn while also avoiding staff burnout, including: 

  • Enhancing convenience through telehealth solutions 
  • Augmenting staff with professional, secure customer experience services like virtual receptionists 
  • Offering online communication channels such as live website chat to address FAQs, provide safety information, and schedule appointments 

The guide, “The Shifting State of Healthcare: Innovations to Help Your Practice Compete,” is available for free at www.ruby.com/guide-the-shifting-state-of-healthcare/ 

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Guide: Customer Trends Report

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How 2020 shifted customer experience trends for 2021.

2020 changed us all. In 2021, business owners will need to prioritize personal connections with customers while ensuring their teams have the support they need to deliver empathetic and proactive customer service.

In this ebook, we’ll take a look at:

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  • How customer experience has taken the lead
  • What it takes to create a successful business environment
  • 4 ways to grow in 2021

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COVID-19 has stretched everyone in healthcare in ways they’ve never experienced before. They’ve had huge patient loads. They’ve had to be creative about PPE. Some have had reduced hours or lost work altogether, as patients postponed elective treatments. These changes have raised the question, “Why is communication important in healthcare?” 

Plus, many parts of the country are dealing with yet another surge in COVID cases. Other places are trying to re-open elective care. Some institutions are hiring more people to help ease the burden, while others are looking for ways technology can assist overburdened staff, especially with communication. Good communication is vital in a healthcare setting as stress levels are high for care providers and their patients. Patients are anxious, desiring personal care and attention, which is hard to deliver amid dozens of patients and a severe health crisis. Let’s look at some of the issues facing healthcare providers, as well as possible solutions. 

A Battle on All Fronts

The healthcare industry faces a burnout crisis due to COVID-19, with some recent surveys displaying alarming numbers. Mental Health America surveyed healthcare workers about their mental state over the past three months. More than 1,000 people responded, and a whopping 93% feel stress, while 76% reported feeling burnt out and exhausted. Similarly, 77% said they feel frustrated. 

Another survey worth noting, conducted by Berxi, had 84% of healthcare staff respondents feeling at least somewhat burnt out. The other alarming find from the Berxi survey was how little sleep medical professionals are getting. One in three reports sleeping for four hours or less each night, and 90% are not getting eight hours. 

At the same time, there are fewer healthcare workers. Reports from November 2020 indicate that at least half the states are facing severe staff shortages. For instance, intensive care nurses usually only care for two patients at a time. In some parts of Texas, these nurses care for up to six or eight patients at once. With so many patients, they have a hard time communicating effectively with doctors and other caregivers. Pair that with lack of sleep, and healthcare staff are put in a position of having to choose how they spend their energy—on care or communication.

Ultimately, poor communication between caregivers can have a very negative effect on patient care. 

A Communication Service Relieves Some of the Burden from Exhausted Clinicians

Exhausted doctors and nurses are more likely to make mistakes. So, finding relief is critical. Hiring more staff is one solution, however, the process can take a long time. In the meantime, there are ways that hospitals can use technology to improve communication between doctors, nurses, other staff members, patients, and their families. Communication technology can also take some of the burdens off of healthcare workers.

A highly trained receptionist service helps healthcare providers by answering basic questions. At Ruby, we can also help with intake and connecting patients to the right staff member or doctor.

When the doctors and nurses on-site customize their communication service, patients get a much better experience. Having a strong team of receptionists is also vital. Look for services that train specifically in empathy and guiding callers with a focus on accuracy. As you research possibilities, be sure to look for HIPAA-compliant services.

Some clinicians might wonder why they should hire a service at all. Why not just focus on getting more staff? As we said earlier, hiring can take a long time. On the other hand, a service is already ready to go. They will be able to get on board quickly and help lighten a hectic staff load. 

Interested in learning more about support for healthcare workers? Check out our ebook, The Shifting State of Healthcare!

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The long-awaited COVID-19 vaccine has been released, with emergency approval from the FDA. Healthcare workers and those over age 75 are already getting the first dose of the two-dose vaccine. NBC News has reported that many doctors are bracing for patients clamoring to get vaccinated as soon as possible. Other doctors are getting ready to talk with patients skeptical about the safety and effectiveness of the vaccine. Physicians who have a lot of experience talking to vaccine-hesitant patients say that asking questions and listening can be the most important aspect of communication. Once they know where a patient is coming from, they can provide more meaningful patient education

Additionally, the CDC has released guidance for doctors offering patient education. Doctors can also find scripts to help guide them through what may be a delicate conversation. Since the COVID-19 vaccine is brand-new, doctors (and their patients) will benefit from having a plan for effective communication around the vaccine. 

Why Communication Is Key With The COVID-19 Vaccine

Good communication between doctors and patients has always been vital. Patients need to be able to trust that their doctors are making the best recommendations. As in any other relationship, doctors earn that trust by listening to the concerns of their patients and responding to them clearly, respectfully, and truthfully. As we find ourselves in a moment of polarization and misinformation, calm, respectful communication is more important than ever. Patients will have more medical concerns than usual. In addition, many people are feeling more anxious or depressed than ever before. Doctors need to take these factors into consideration while planning how to communicate about the COVID-19 vaccine. 

The modern model of patient care is more focused on a partnership model. Older models were more paternalistic and emphasized doing what the doctor said. Now, people expect to exercise agency and control over medical decisions. They want good information so they can make informed decisions.  

Why is communication important in healthcare?

A successful communication strategy has many important benefits for both physicians and patients. 

  • Both parties build a sense of trust, and patients have a greater sense of control over their medical care. Among patients who feel a sense of control over their medical care, 76% report feeling “very satisfied” with their care. Exercising agency decreases people’s feelings of distress. 
  • Patients are more likely to follow their doctors’ recommendations when they know how and, especially, why protocols are in place. Providing education helps patients trust doctors more. 
  • As doctors speak with their patients about concerns and document the concerns, they learn more about how their patients think. This will enable them to provide better care in the future. 
  • Everyone feels more satisfied with outcomes. As doctors communicate more, patients are more likely to collaborate in their care. This leads to a higher sense of satisfaction for patients. Physicians feel less burn out because patients are active in their own care.

Tips For Talking To Patients About the COVID-19 Vaccine

Now on to making a communication plan for your practice! We expect that the basics of our tips are already in place at your office. We just need to update and tailor communication for the COVID-19 vaccine.

Be sure to prepare for patients with a variety of backgrounds and health histories. Everyone has experienced the pandemic in different ways. Staff should be prepared to communicate with people from many different cultural, educational, and health backgrounds. 

It may be helpful to prepare for the fact that a sizable population of patients will not want the COVID-19 vaccine. Some will be skeptical of vaccines in general. Others will have read articles online that scared them. Or maybe they have family and friends who have given them inaccurate information. The Ask-Tell-Ask method of communicating with patients can be very effective at increasing vaccine acceptance.  

A warm and empathetic tone will be helpful to receptionists delivering information to clients both in person and over the phone.  Asking questions, as appropriate, to understand a patient’s hesitations around the vaccine wilI promote trust, while also giving staff the information they need to better understand the patient. Is there a particular article or website they read? Maybe they’re worried about how fast the vaccine was developed and approved. Truly understanding patient concerns begins and ends with active listening. Documenting this information can reveal trends and further prepare staff for conversations with patients.

Remember to use language that is accessible to the patient. Not everyone understands technical language or the vernacular that a healthcare professional uses. People can feel belittled to have another person speaking in terms they don’t understand. By the same token, the line between being mindful of accessibility and sounding a bit condescending can be fine. As a professional in the medical field, you probably have some experience with this and know that clear language and a respectful tone is key. When in doubt, leave room for follow up questions to make sure your patient understands. 

One last piece of advice: Be as transparent as possible about what you know and what you don’t. Speak only about what you know. If you are a staff member and come across a patient with a question you don’t know the answer to, tell them you are making a note for a nurse or doctor to follow up with an answer. In the meantime, have a list of resources people can access from home. Offer to email or text them to the patient. If the patient is not comfortable with technology, ask if they have a friend or family member who can help them access the information. 

Remember that good communication in a healthcare setting can literally save lives. When people have good information and build trust with their doctors, they are much more likely to follow recommendations. In an evolving situation like the COVID-19 pandemic, being clear about what you know, what you don’t, and pointing people to good resources is absolutely critical. 

And for those moments when you need a break or aren’t in a position to deliver compassionate communication, Ruby has your back. Our HIPAA-compliant virtual reception and live chat services can address caller and website visitors questions so you can focus on your patients.

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Annual Clio Report: In Summary

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For many of us, our focus has been on getting through the day-to-day versus reflecting on the past year or planning more than a week into the future. There’s a lot to gain from hindsight, but tricky to find the time to discover lessons learned. Thankfully, our friends over at Clio did the legwork for those in the legal industry with their annual “Legal Trends Report”, and we’ve compiled the key insights to make it even easier to find what will help your law practice survive and thrive in 2021. 

Whiplash Between Cutbacks and Growth

Keeping their practice alive was the main concern across the board for attorneys. Unemployment was at an all-time high in 2020 with 11% – 26% of firms laying staff between January and May—and many expect future layoffs. Over a third of attorneys are worried about making a living; half are concerned about their firm’s success. While the need for attorneys and their legal services stayed strong, and in many cases, increased due to the pandemic, it also caused a reduction of access to legal services.

The saving grace? Technology. In a world where in-person interactions were no longer safe, technology came and filled in the gap. Virtual meetings and hearings occurred over many different platforms. The use of virtual payments exploded, as did e-doc signing. Firms using electronic payments mitigated income reductions up to 5%, while also opening 6% more matters through the summer.

Beyond online payments, client portals, and client intake/CRM software have been the most crucial to a firm’s survival in 2021. Each of these technologies improved the flexibility and adaptability of a firm during the pandemic.

Client Portals – A Secure Online Environment

Client portals enable law firms to securely share information with their clients, including documents, calendar events, and bills. Firms using client portals in 2020 mitigated the negative impact on caseloads by 5% at the beginning of the pandemic. In the months after, firms with client portals performed 2% better than firms who did not—even going so far as having positive growth in June. The higher performance was present in comparing year-over-year growth as well, showing that even before the pandemic, client portals aid revenue.

Client Intake and CRM Adoption – Opening Communication to Gain Clients

Client intake and CRM adoption’s importance lay in gaining new business by managing communication and intake that takes place prior to onboarding a client. Having all of this online allowed for efficiency in growth as clients could fill out an intake form or book initial consultations easily online. 

Law practices utilizing digital intake and CRM platforms saw as much as a 6% year-over-year difference, which increased to 9% by August. There was double the amount of growth in the first months of 2020 before the impact of the coronavirus began to set in. These platforms helped generate more casework and improved client engagement. 

How do clients feel?

Client satisfaction remains the driving force behind law practice growth. Technology, affordability of services, and availability of virtual services are all key factors behind a firm’s success.

58% percent of clients said that now more than ever, technology is more important to them. Perhaps surprisingly, most clients prefer to video conference over a phone call or face-to-face meeting. In addition, a majority would rather pay and share their documents electronically—all trends we mentioned above that increased growth in 2020.

Perception is Everything

While many firms have embraced technology, many clients were completely unaware of the shift to digital. Most clients aren’t aware today’s law practices offer online payments, meetings, and information as options. As 85% of firms are now using software to manage their practice, educating clients and the public that technology is now a part of the process is necessary for growth.

Affordability is Key

One of the major issues for clients is the affordability of legal services. The average attorney charges $290 an hour and, even with pro-bono and free legal services, the gap is large between those who need an attorney and those who can afford it. Unfortunately, the pandemic only exacerbated that gap. Clients stressed lawyers should adopt pricing or payment models that make legal services more affordable, including payment plans to provide flexibility and transparent pricing. Bridging the affordability gap to meet the needs of the underserved legal market, especially now, is beneficial to both clients and the firm serving them.

What does the future look like?

In looking beyond this pandemic, these digital adoptions are here to stay. Law firms need to design their client experiences online first, with a hybrid formula in mind once the pandemic is over. Firms will stay cloud-based and client-centered, not only preparing them to handle future waves of the coronavirus but also improve work-life balance and deliver better client experiences. Offering more payment options and trying to extend technology to the court systems as well will, ideally, improve access to justice.

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Business live chat: Have your cake and eat it too.

Small Business Tips

Small business resourcefulness with Loren Feldman

Small Business Tips

Omnichannel customer experience: What it means and how to do it right.

Small Business Tips

[Infographic] The #1 secret of successful law firms.

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Use Ruby to schedule appointments and save time.

Small Business Tips

Automated lead capture: Why you need it and how it works.

Small Business Tips

[Infographic] Telehealth in 2021 and beyond.

About Ruby

This Women’s History Month, #ChooseToChallenge with Ruby.

Small Business Tips

PPP loans have relaunched in 2021—with an exclusive application window for small businesses.

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Too many customers? Here’s how to make a spike in demand work for you.

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When people are in crisis, can your business come to the rescue?

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Mindful ad spend and engagement with David Lambert

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Ruby is incredibly proud to announce our fifth consecutive year as a Great Place to Work-Certified™ company. Great Place to Work (GPTW) is the global authority on workplace culture, employee experience, and the leadership behaviors proven to deliver market-leading revenue and increased innovation. Certification as a Great Place to Work requires an all-company survey as well as a full culture, benefits, and program review, but the survey is most heavily weighted and has a minimum threshold to be certified. 

This year, 84% of Rubys who responded to the GPTW survey rated the company as a great place to work compared to 59% of employees at a typical US-based company. Additionally, Ruby scored above 90% in all the key areas highlighted by GPTW.

Ruby News

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Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

News

Ruby & TAO partnership to add new channels for member engagement

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

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Ruby®, the premier provider of live virtual receptionist and chat services for small businesses, is proud to be partnering with the Residential Assisted Living National Association (RALNA). Ruby’s focus on compassionate, consistent communication paired with 24/7, HIPAA-compliant services reduce healthcare staff’s burden as they balance patient care with external calls and online chats.

“With everything healthcare staff are experiencing right now—combating a deadly virus, distributing a vaccine, maintaining their mental health—it’s an impossible expectation also to be the ideal customer service rep for the business,” said Kate Winkler, CEO at Ruby. “We’re there to deliver that human touch so staff can focus on patient care. We take that responsibility very seriously through extensive empathy training for our team and smart technology that keeps our customers informed on any conversation.”

Ruby News

View All
Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

News

Ruby & TAO partnership to add new channels for member engagement

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Ruby, the premier provider of live virtual receptionist and chat services for small businesses, has been recognized by Oregon’s business community and the Portland Business Journal for the fifth consecutive year as a Most Admired Company in the Technology and Technology Manufacturing category. 

“2020 has shown the importance and value of human connections, and this cornerstone of Ruby’s service and culture has been tested in ways we never imagined this year,” said Ruby CEO, Kate Winkler. “Being honored by our peers this year, let alone for the fifth year in a row, is a tremendous achievement and celebrates the hard work of our frontline Rubys.” 

Ruby News

View All
Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

News

Ruby & TAO partnership to add new channels for member engagement

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up

Adapting to the new business context

Reading time:

Raise your hand if, in the past year, you have…
…moved to an all-remote workplace…
…experienced shifts in consumer expectations…
…pivoted your product or service…

Is your hand still up? Ours too. 

Ruby’s CMO, Rebecca Grimes, joined host Samantha Stone on the Unleashed Possible podcast to share how a global pandemic has affected not only businesses but the customers they serve and the importance of building empathy into decision-making.

Ruby News

View All
Media

Rubys hiring up to 100 new employees

News

Ruby expands into Arizona

News

Ruby earns two Stevie awards

News

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

News

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

News

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

News

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

News

Ruby & TAO partnership to add new channels for member engagement

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.