Bilingual answering service, at your service.

Delighting your callers in English and Spanish!

Here's How It Works

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We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”

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Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.

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When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.

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We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.

Inclusivity with every call.

At Ruby, we take pride in our focus on people —it’s the reason for our reputation. When your calls get forwarded to our virtual receptionists, our top priority is making them feel at ease. You can trust Ruby to make the most out of every customer conversation—for both your clients and your business.

When opportunity calls, we answer.

Growing a small business is a big challenge. Every customer touchpoint is a chance to earn trust and win business. As a bilingual answering service, Ruby ensures every customer is heard and understood. Call answering, routing and transferring, customer intake, messages, and more—we’re here for you, just like we’re here for them.

Mobile App

Meet the Ruby app.

Set your availability and preferences.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Change call handling instructions at any time.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Manage your Ruby activity.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Call and text from your Ruby-hosted business number in-app.

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

Optimized for iPhone and Android.

Work from anywhere, never miss an opportunity, and make a great impression.

What is a virtual receptionist?

Great question. We’ve put together a quick guide to give you the who, what, why, and how of our service.

The Ruby App

24/7 Live Chat

★★★★★ 5/5

“I have received many compliments from fellow attorneys who have called my office and spoken to one of Ruby’s receptionists. Ruby’s service is one of the best investments I have made for my firm.”
Kimberley

Ready to get started?

Explore our answering service plans and learn more about why 14,000+ businesses trust Ruby.

Bilingual answering service, at your service.

Here's How It Works

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