Delighting your callers in English and Spanish!
We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”
Based on your customized call-handling instructions, we either forward the call to you, take a message, or send the caller to voicemail.
When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.
We can engage your callers in other ways including answering FAQs, scheduling appointments and completing short intake forms.
At Ruby, we take pride in our focus on people —it’s the reason for our reputation. When your calls get forwarded to our virtual receptionists, our top priority is making them feel at ease. You can trust Ruby to make the most out of every customer conversation—for both your clients and your business.
Growing a small business is a big challenge. Every customer touchpoint is a chance to earn trust and win business. As a bilingual answering service, Ruby ensures every customer is heard and understood. Call answering, routing and transferring, customer intake, messages, and more—we’re here for you, just like we’re here for them.
Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.
Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.
Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.
Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.
Work from anywhere, never miss an opportunity, and make a great impression.
Great question. We’ve put together a quick guide to give you the who, what, why, and how of our service.
Explore our answering service plans and learn more about why 14,000+ businesses trust Ruby.