Search
Get started
Support
Get started
Support

Pricing
Login
Call us: 844-311-7829
Bilingual virtual receptionists

Expand your reach with 24/7 bilingual call answering.

Exceptional service sounds the same in every language. Start delighting callers in both English and Spanish with Ruby’s friendly and fluent virtual receptionists!
Learn more

We connect with callers in their preferred language.

Did you know that Spanish is the second most spoken language in the United States? Well, it is! And about 13% of US residents speak Spanish at home. That means millions of potential customers might prefer chatting in Spanish instead of English when calling a business. So, helping them in their primary language when they reach out to your business isn’t just nice—it’s clave (key)!
​

Our virtual receptionists are ready to answer calls in both English and Spanish 24/7/365. With Ruby, each caller talks to a real person who can answer their questions, collect important information, and leave a lasting impression.

Win more business with bilingual call answering. ¡Que no se te escape nada! Don’t let anything get away!

Offering bilingual options doesn’t just keep your existing customers happy—it also opens your organization up to countless new prospects. And it is so simple. Our receptionists answer calls in español and then perfectly relay the message back to you in English. You’ll never miss an opportunity, plus your clients will love you even more.

But what exactly is a bilingual answering service? Let’s talk numbers:

1-in-8-bilingual

1 in 8 people in the US speaks Spanish at home.

60%-of-consumers

60% of global consumers rarely or never buy from English-only websites.

68% of consumers would switch to a brand that offers support in their native language.

So, what happens when you can’t assist Spanish-speaking callers?

  • You lose leads.
  • You create frustrating customer experiences.
  • You miss out on a huge audience ready to do business with you.

On the flip side, businesses that offer bilingual customer service get:

  • More customers because you’re accessible to more people.
  • Higher customer satisfaction because people feel valued and understood.
  • Stronger brand loyalty because you show you care.

That’s why bilingual support is a business game-changer. With Ruby’s bilingual telephone and live answering services, you eliminate language barriers, making your business instantly more accessible to millions of native Spanish-speaking customers while expanding your reach to small businesses. You’re basically growing your market overnight.

And the best part? Ruby makes it easy—demasiado fácil (too easy). No need to hire additional staff or stress about translations for Spanish-speaking clients. We’ve got it covered. Sit back, relax, and let Ruby cast a huge net to turn potential opportunities into loyal, long-term business.

¿Necesitas servicio en español? (Need service in Spanish?)

We’ve got you covered! What are you waiting for? Camarón que se duerme, se lo lleva la corriente.

Literal translation: The shrimp that sleeps is carried away by the current.

Meaning: Stay alert, so you don’t miss out on great opportunities (like this one)!

Ruby’s bilingual virtual receptionists are available 24/7 to answer incoming calls, and they’re also available to provide outbound calls for you Monday–Friday from 6am-5pm PT. Best of all, once you sign up for Ruby, there’s no additional cost for this service!

Why Ruby's bilingual call answering service is right for your business

If your business relies on phone calls for leads, customer service, or client relationships, an answering service like Ruby makes sure you’re always reachable, creates better customer experiences, and helps you focus on what you do best—running your business. It gives you instant access to growth opportunities, reaching people and businesses with ease.

Delight every caller, every time they call.

Ruby’s bilingual virtual receptionists are available 24/7 to answer incoming calls, and available to provide outbound call assists Monday–Friday from 6am-5pm PT. Best of all, once you sign up for Ruby, there’s no additional cost for this service! 

Attract—and win—more business.

Offering bilingual options doesn’t just keep your existing customers happy—it also opens your organization up to countless new prospects. Use Ruby to cast a wider net and turn missed opportunities into long-term business.

Attract—and win—more business.

Offering bilingual options doesn’t just keep your existing customers happy—it also opens your organization up to countless new prospects. Use Ruby to cast a wider net and turn missed opportunities into long-term business.

Bilingual, flexible, and customizable.

Whether your business receives a few calls—or a few hundred—from Spanish-speaking customers each month, Ruby has you covered. We offer both backup and bilingual-only services to meet your and your customers’ needs.

What do you get with Ruby’s bilingual answering service?

Bilingual customer service means supporting customers in two languages, like English and Spanish. With Ruby, bilingual support goes beyond phone calls—we help your entire business run more smoothly. We’re talking crystal-clear communication that improves service and boosts trust.

Live, human answering in English and Spanish

With Ruby, every caller speaks to a real person—not a bot or automated menu. Our friendly, around-the-clock receptionists answer every call professionally, whether it be with a “Hello!” or “¡Hola!”

No awkward, fake, or automated responses. Just real, friendly people ready to connect with your callers 24/7.

Call assistance, transfers, appointments, and more

Ruby does more than answer calls—we take messages, transfer calls, schedule appointments, and answer FAQs while keeping things smooth and professional. For Spanish-speaking callers, we translate their needs and pass on the details to you in English, so you never miss an opportunity.

Need outbound support? We can also confirm appointments or relay key details, helping you stay connected without extra hassle.

Seamless integration and customizable call handling

Already using CRM, scheduling, or messaging tools? We can work with those to keep everything running smoothly. Just tell us what you need—we’ll tailor our scripts and responses to match your business, your team, and your customers, your way. With Ruby, integrations are pan comido (easy-peasy).

Adaptable bilingual answering 24/7

Not every business needs the same level of support. That’s why our answering services offer flexible bilingual options to fit your needs. From full-time bilingual customer service support to backup support and help during overflow & after normal business hours, we make sure that no call is ever missed.

Your business, your way. Es así de simple—it’s that simple.

See how bilingual call answering works.

Flowchart illustrating how Ruby's bilingual virtual receptionist answering services work

Image not working? Download the PDF.

With Ruby, it’s easy (es fácil):

  1. “¿Habla español?” (“Do you speak Spanish?”) A customer calls in Spanish.
  2. “Sí, ¿en qué puedo ayudarle?” (“Yes, how can I help you?”) A trained Ruby receptionist answers, interprets, and gathers the needed information.
  3. “Your client said…” We relay the message to you in English—clearly and accurately.

Bilingual telephone answering services are much more than a call center, they’re a way to make your customers feel seen, heard, and valued. After all, it’s much easier to have a meaningful connection with someone if you’re both speaking the same language.

I am very pleased with the professionalism of the Ruby team when they are interacting with my clients. It is a service that has proven to be a must have in our business.

Abby McCloud

LipoLaser of West Chester Inc

Every call matters—get started with bilingual answering today.

Your business works hard to attract new customers. Don’t lose them just because of language differences.

With Ruby, every call is handled with care, professionalism, and a personal touch—whether it be in English or Spanish. Send the message that every customer will be heard.

Ready to see how Ruby’s bilingual virtual receptionists transform your business while delighting the people you serve?

Book a consultation

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

 

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

 

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

 

Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Get started with bilingual answering today.

Ready to see how Ruby’s bilingual virtual receptionists transform your business while delighting the people you serve?

Book a consultation

FAQs

When a Spanish-speaking caller reaches your business, a Ruby receptionist listens, interprets the request, and then relays it to you in English. This way, you get the message clearly and accurately, without needing to speak Spanish.

Not all Ruby receptionists are bilingual, but if a Spanish speaker calls a receptionist who only speaks English, they will say, “un momento, por favor” (one moment, please) and seamlessly transfer the call to one of their many bilingual coworkers.

Nope! Bilingual answering is included in all Ruby plans at no additional cost. There are no hidden fees or extra charges. Other answering services typically range from $50–$1,500+ per month, depending on features and call volume.

With over 43 million Spanish speakers in the US, not offering bilingual support likely means losing customers to competitors. Ruby helps you stay on top of your game by helping capture leads, improve customer experience, and grow your business.

Yes! If your business allows it, we can book appointments based on your guidelines—gathering the necessary info from Spanish-speaking callers and passing it to your team in English.

Absolutely! We’re available 24/7, so if you need after-hours or backup bilingual support, we’ve got you covered.

Any business that takes phone calls can benefit, but it’s especially useful for:

  • Law firms
  • Home services (contractors, plumbers, HVAC, etc.)
  • Medical and dental offices
  • Real estate agencies
  • Finance and insurance companies
  • Small businesses with diverse customer bases

It’s easy! Just give us a ring at 844-311-7829, chat with us online, or shoot us a message. We’ll get you set up, so your clients (or potential clients) hang up each call with a smile. Así se hace—that’s how it’s done.

Your partner in gaining
and retaining customers.

Facebook-square Linkedin Instagram Youtube
For sales

844-311-7829

For support

866-611-7829

Already a customer?
Log in
What we do
Who we serve
Who we are
©2025 Ruby. All Rights Reserved. Ruby is a registered trademark of Ruby Receptionists, Inc.