WOW story: just for the sake of being nice.

The universe works in mysterious ways. Have you ever had a song stuck in your head only to turn on the radio and hear that exact song? This month’s featured WOW story demonstrates the uncanny ability Rubys have to read a situation more perfectly than they even meant to.

Pearl receptionist Fletcher connected a call through to Jason. Jason had some choice words about the particular caller Fletcher had on the line. He joked that it’s difficult to step in when this caller is on a roll and he just didn’t have the hour her call would inevitably take.

Clearly Jason was busy and perhaps even a bit stressed. Fletcher knew he could help out!

He cruised over to Amazon and found just what the doctor ordered—a wacky desk toy to help Jason fidget through his next hour-long call with grace.

The timing of Fletcher’s gift could not have been better—Jason received the desk toy just as his mother was undergoing a difficult medical procedure.


Thank you. I talk to and work with quite a few people on a daily basis and they aren’t always pleasant. In the end, I think it’s really great that someone takes the time to do something nice just for that sake of being nice. Our world would be a kinder place with more thoughtful people and Fletcher should be recognized for his actions. I truly appreciate it.

Just so everyone knows, the day I received the gift from Fletcher, my mother was undergoing a procedure and so the gesture was appreciated even more and distracted me from the difficult day. It’s funny how the little things can make such a big difference. Thank you again.


Nice just for the sake of being nice…precisely! Kindness perpetuates kindness and while it might come naturally to you, it could mean the world to someone else.

Discover Ruby

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.