Receptionist Etiquette Tip: 3 Things to Ask a New Employer About Call Handling

If you’re answering phones for a new employer, the virtual receptionist crew at Ruby® has a few tips that we hope will make your job a breeze on day one and beyond. Here are three questions to ask a new employer about telephone answering:

  • “How would you like me to greet callers?” This may seem like a frivolous question, but our remote receptionists know that a great greeting is key to making a solid first impression. Your greeting sets the tone for an entire call, so make those first words count! If your employer is indifferent about the greeting, check out these guidelines and craft a great greeting on your own, then run it by the boss for approval.
  • “Is there any specific information you’d like me to gather before transferring calls?” Most Ruby clients like the old screening question standby, “May I ask who is calling?” Others like to know what a call is regarding each time or for us to gather a telephone number or email address before transferring a call. Chances are your employer hasn’t even considered how a specific question or two during call screening might make the workday easier — perhaps there’s an account number or other helpful info you could collect that would more fully prepare them to take the call. Broach the topic and show how helpful you are!
  • “How would you like me to handle soliciation calls?” Some folks avoid sales calls like the plague, while others see them as a helpful opportunity, so take a moment to clarify your boss’s preference. If your employer asks you to screen out sales calls, do so gracefully — treat every caller with kindness and respect. Telemarketing is a tough job, and sales callers will likely be very appreciative of your friendliness, even if you’re not interested in what they’re selling.

Stay tuned for an upcoming post with more helpful questions that you can ask a new employer to knock their socks off!

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