Last week,ย I blogged about how Ruby’s live virtual receptionists โ unlike traditional answering service operatorsโcan actually return calls on your behalf. But how will you know what happened on the call?ย How long it took? Ruby makes it easy to keep track and stay organizedย โ after all,ย we’re hereย to help!
As Ruby client Scott Lanehart pointed out on our Facebook page (thanks, Scott!), the virtual receptionist will follow up each call by sending you a detailed account of what happened. She will note whom she reached, reiterate what information she relayed, and note any additional questions the other party may have had. And just like that, youโre filled in, without having to dial a single digit.
And if youโre looking to monitor your overall usage? Thatโs where the Member Services Page comes in! Besides helping you look up messages and track your call usage, you can also see a sortable list of the โAssists,โ or outbound calls made on your behalf. Each entry will include a reminder of who requested the call and to whom the call was made:
So if you use this feature a lot or a little, you’re always in the loop!
Of course, I’ve only scratched the surface when it comes to how to use Assists.ย Are you a current client who has a memorable story about how you used this convenient feature? Dish in the comment section below!
