Can I keep my phone number with a virtual receptionist service?

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We get this question often, and I’m happy to say: Absolutely!

With Ruby, we’ll assign you a unique toll-free phone number. (You’re welcome to publish this number, but you certainly don’t have to!) Many of our clients simply forward their current phone number. Once your line is forwarded, our cheerful receptionists will begin answering your calls. It’s as simple as that!

You can also customize the time that Ruby answers your calls. Virtual receptionists are happy to answer:

As your (more than) full-time receptionist.

Forward your line once, and forget it! Ruby typically picks up before the second ring and is never sick, late, or on vacation.

In combination with someone in your office.

If you’d like the opportunity to answer calls yourself or have an employee who can answer part of the time, simply forward your line whenever you’d like Ruby to handle your calls, and un-forward when you’d like calls to ring in your office.

Alternatively, you may like to set up delayed call forwarding. Calls will ring a couple times in your office; if no one’s available, a friendly, professional virtual receptionist will take it from there!

The right fit for you! 

Figuring out what call forwarding set up is ideal for you, your business, and your customers isn’t always easy or intuitive. The good news? We’re here to help! Ruby has assisted thousands of small businesses across the U.S. in setting up their service. 

Curious to learn more?

Give us a call at 866-611-7829 today! 

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.