Can Virtual Receptionists Make Calls on My Behalf?

Reading time:
Virtual Receptionists Outbound Calling
Virtual Receptionist Crystal G.

You’re in court and your virtual receptionist sends you a timely message, but you can’t return the call. You’re at the worksite all day and can’t be interrupted, but you forgot to cancel your 2:00pm appointment. Your whole office is in meetings for the day and you need to remind a client to bring in paperwork for you to sign tomorrow.

Never fear – Ruby’s here! Let us make the call for you.

As a Sales Associate, I often get asked, “Can Ruby Receptionists make calls on my behalf?” And I’m glad to say, “Absolutely!” Our receptionists are happy to place outbound calls to confirm appointments, relay information, or gather more details on your behalf.

But how does it work? You can make an outgoing call request, or “Assists” as we call them, in a number of ways:

  • Simply reply to a message. When you receive a message from Ruby, simply hit “Reply” and add a note on what you’d like us to say: “Please call Dave back and let him know that I mailed his paperwork on Friday.”
  • Email us. Send the person’s name and phone number to, and we’ll gladly place the call on your behalf: “Hi Dave! This is Ruby calling from Mr. Smith’s office. He wanted to let you know that he mailed your paperwork on Friday. Is there anything else we can do to help?”
  • Call us. You’re always welcome to call us at 866-611-7829 to place your request. Any receptionist who answers is able to take down the information and get our specially-trained A-Team on the case!

Feel free to use Assists as often as you like! They are completely optional, and you are only billed for the time you use.

Questions? Feel free to give me a call at 866-611-7829 or Tweet us @callruby. I’m happy to help!

Additional reads you may find interesting...

View All

Reflections on fallout

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Small Business Tips

Business live chat: Have your cake and eat it too.

Small Business Tips

Small business resourcefulness with Loren Feldman

Small Business Tips

Omnichannel customer experience: what it means and how to do it right

Small Business Tips

[Infographic] The #1 secret of successful law firms.

Small Business Tips

Use Ruby to schedule appointments and save time.

Small Business Tips

Automated lead capture: Why you need it and how it works.

Small Business Tips

[Infographic] Telehealth in 2021 and beyond.

About Ruby

This Women’s History Month, #ChooseToChallenge with Ruby.

Small Business Tips

PPP loans have relaunched in 2021—with an exclusive application window for small businesses.

Small Business Tips

Too many customers? Here’s how to make a spike in demand work for you.

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.