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Customer story: Perkiomen School

As an independent boarding and day school for students, Perkiomen School generates most of its revenue through admissions. This makes it crucial to not only connect with current students and their families, but also prospective students in a timely manner—no matter the time of year.

It’s a job no person can do without help, but that’s the position the school’s lone receptionist found herself in.

Luckily, Perkiomen School found Ruby. By answering the phone part-time, Ruby’s virtual receptionists make sure no calls slip through the cracks.

Photo of person using computer and reading Ruby's Perkiomen School case study about using virtual receptionists for part-time and backup support

“The biggest change is our receptionist can finally have her lunch consistently,” said Diana Gleeson, Perkiomen School’s Assistant Head of School for External Affairs. “She’s not worried about being pulled away from the desk now because she knows it’s covered. It’s been a win-win for everyone.”

Read our case study for the full story. You’ll learn…

  • How Perkiomen School stays flexible and responsive for callers, cost-effectively
  • How Ruby relays information to make life easier for Perkiomen School’s teachers and administrators
  • Why Diana considers Ruby the “gold standard” for customer service
Download the case study

For more, check out Ruby’s resource library.

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