Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

Ruby hero photo

Ruby Content

View All

Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee

Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks

Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast

Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative

Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services

Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7

Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant

Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series

Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work

Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant

Videos

High-end clients, projects, and service—with Melissa Barker

Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Videos

The art and challenge of business services—with Justin Dunham of Ercule

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule

Ruby Blog

View All

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website

Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands

Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee

Happy Customers

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists

Help wanted sign hung in reflective window

Small Business Tips

Using online presence platforms for recruitment

A man in silhouette looks out over a foggy mountain range

Small Business Tips

How to communicate with employees during times of tension

Close-up: professional with blonde pompadour has a conversation over the phone in a co-working space with red walls

Receptionist Tips

How to keep a conversation going

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks

Receptionist Tips

Customer service tips and more from Ruby + SmallBizLady

A white-bearded man looks beyond the frame with a happily surprised expression on his face

Small Business Tips

This is what wow-worthy customer service looks like.

A woman in yellow overalls sits on a hardwood floor among houseplants with a closed laptop, her hands behind her head

Small Business Tips

Achieve remote work bliss with Ruby.

Customer Feature

Ruby customer feature: Sam Hainey, Hilltop Law Firm

A man in a blue and white-striped shirt looks through binoculars at the open sea

Small Business Tips

Sick of losing sales? How to find the perfect leads for your business

Ruby News

View All

Ruby continues to lead industry in employee investment

Press Releases

Ruby doubles down on training & progressive wage structure

Ruby Grasshopper collaboration

Press Releases

Ruby and Grasshopper provide end-to-end phone solution for businesses

how businesses can address labor shortage

Media

[Column] With Oregon’s talent shortage, what workers really want

lifelong customer podcast

Media

[Podcast] Marketing insights with Rebecca Grimes

Ruby partners with Scorpion

Press Releases

Scorpion and Ruby partner to help customers manage their digital marketing-driven growth

Text: CFO of the Year

Media

Jace Thompson named CFO of the Year

Women in key roles text image

Press Releases

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

Press Releases

Ruby expands into Arizona

Press Releases

Ruby earns two Stevie awards

Press Releases

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

Press Releases

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

Press Releases

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Ruby Events

View All

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7

Booking Business: How to Balance Marketing & Client Retention

For Sales:

844-311-7829

For Support:

866-611-7829

Already a customer?

Login

Product

Industry

Learn

Your partner in gaining and
retaining customers.