Customer Service Audit Checklist
Conduct your own audit with the only customer service checklist you’ll ever need.
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Ruby Content
View AlleBooks
Guide: The Shifting State of Healthcare
eBooks
Guide: The new front door to your business.
Infographics
Going Virtual: A Complete Guide
eBooks
Guide: The rise of website chat.
Case Studies
Kellam Mechanical case study.
Tip Sheets
Making the case for Ruby: How to convince your administration.
Tip Sheets
Social Media During Crisis: A Worksheet.
Tip Sheets
Staff Augmentation: A Worksheet
Tip Sheets
The Changing Landscape of the Home Services Industry
Tip Sheets
Strong Foundations
Ruby Blog
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Avoid Healthcare Burnout with Communication Technology
Small Business Tips
Keyword Research Guide For Small Businesses
Why Patient Communication Is More Important Than Ever With The COVID-19 Vaccine
Small Business Tips
Annual Clio Report: In Summary
Small Business Tips
The Ultimate Live Chat Cheat Sheet
How to Ensure Going Remote Doesn’t Disrupt Your 5-Star Customer Support
Small Business Tips
How to Get More Live Chat Conversations
Small Business Tips
How to change someone’s mind—in sales objections and beyond.
Small Business Tips
Live chat: the good and the bad.
Small Business Tips
Tips For Strengthening Customer Communication
Ruby News
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Announcements
Ruby Certified as a Great Place to Work for 5th Year
Press Releases
Ruby’s 24/7, HIPAA-Compliant Services Reduce Burden on Healthcare Staff
Press Releases
Ruby Achieves 5 years on Oregon’s Most Admired Companies List
Media
Adapting to the New Business Context
Announcements
13-years on the 100 Fastest Growing Companies
Media
How Ruby Pivoted During COVID
Announcements
Oregon 2019 Philanthropy Awards
Press Releases
Ruby Acquires Pure Chat
Announcements
Ruby Wins 2020 Momentum Award
Announcements
Courageous Marketing Leader Awards 2020
