Customer Service Audit Checklist
Conduct your own audit with the only customer service checklist you’ll ever need.
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Ruby Content
View AllWebinars
Connection perfection: How to delight customers 24/7
Videos
Internal & external equity—with Michelle Ngome
Videos
Ruby customer feature: Opportunity during crisis with Juan Huizar
Videos
Ruby customer feature: New ways of legal work with Ashton Taylor
Videos
Inclusive marketing—with Michelle Ngome
Videos
High-end clients, projects, and service—with Melissa Barker
Infographics
Infographic: Beating healthcare burnout and delivering on patient expectations
Videos
The art and challenge of business services—with Justin Dunham of Ercule
Infographics
Infographic: The #1 secret of successful law firms.
Tip Sheets
10 questions to ask a virtual receptionist provider
Videos
Ruby customer feature: Rapid resourcefulness with Ashton Taylor
Videos
Small business resourcefulness—with Loren Feldman
Infographics
[Infographic] The #1 secret of successful law firms.
Infographics
[Infographic] Telehealth in 2021 and beyond.
eBooks
Guide: The story of a lead.
Ruby Blog
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Small Business Tips
Does your business really need a website? 6 myths about your online presence
Small Business Tips
You don’t leave your callers hanging. But what about your website visitors?
Receptionist Tips
The power of answering the phone in one ring
Legal Practice Tips
Ruby + Clio = happier clients + more billable hours
Small Business Tips
You don’t have to be the “everything business.”
Let’s get real about mental health and owning a business.
Small Business Tips
9 things to do for yourself before you go back to the office
Small Business Tips
Intersectionality: what it is and why it matters for your business.
Small Business Tips
Internal & external equity—with Michelle Ngome
Legal Practice Tips
How to manage change and prepare for new technology at your law firm
Small Business Tips
“Fail fast, fail often?” There are better ways to optimize user experience over time.
Customer Feature
Ruby customer feature: Opportunity during crisis with Juan Huizar
Small Business Tips
Encouraging remote employees to give back: lessons from DonorsChoose & Ruby
Small Business Tips
How website speed impacts your leads and conversions
Customer Feature
Ruby customer feature: New ways of legal work with Ashton Taylor
Ruby News
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Media
Jace Thompson named CFO of the Year
Press Releases
Multiple promotions of women leaders at Ruby
Media
Rubys hiring up to 100 new employees
Press Releases
Ruby expands into Arizona
Press Releases
Ruby earns two Stevie awards
Press Releases
Ruby publishes “The Shifting State of Healthcare”
Announcements
Ruby certified as a Great Place to Work for 5th year
Press Releases
Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff
Press Releases
Ruby achieves 5 years on Oregon’s Most Admired Companies Llist
Media
Adapting to the new business context
Announcements
13-years on the 100 Fastest Growing Companies
Media
How Ruby pivoted during COVID
Announcements
Oregon 2019 Philanthropy Awards
Press Releases
Ruby acquires Pure Chat
Announcements
Ruby wins 2020 Momentum Award
