Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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Infographics

Going Virtual: A Complete Guide

eBooks

Guide: The rise of website chat.

Case Studies

Kellam Mechanical case study.

Tip Sheets

Making the case for Ruby: How to convince your administration.

Tip Sheets

Social Media During Crisis: A Worksheet.

Tip Sheets

Staff Augmentation: A Worksheet

Tip Sheets

The Changing Landscape of the Home Services Industry

Tip Sheets

Strong Foundations

Webinars

Roundtable: Radical change – Where the legal industry is headed in 2021

Briefs

Customer service audit checklist: 30+ skills & tools any business should optimize.

Ruby Blog

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Small Business Tips

Business Unusual: To Gate or Not to Gate?

Happy Customers

How to Celebrate the Holidays (and Earn Seasonal Business) in 2020

Small Business Tips

The Benefits of Live Chat on Website User Experience

Small Business Tips

Creative Ideas for Building Your Business Online in 2021

Small Business Tips

Awkward customer service conversations happen. Here’s how to get through them.

Small Business Tips

When It Comes to Customer Service, The Future is Now

Small Business Tips

What Colleges Should Look for In Live Chat Software

Small Business Tips

Business Unusual: Content Creation & SEO

Small Business Tips

The Dish on Google Screened & What it Means for Attorneys

Small Business Tips

Business Unusual: Website Content 101

Ruby News

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Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby Pivoted During COVID

Announcements

Oregon 2019 Philanthropy Awards

Press Releases

Ruby Acquires Pure Chat

Announcements

Ruby Wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Press Releases

Ruby & TAO Partnership to Add New Channels for Member Engagement

Media

Ruby Makes Inc. 5000 for 9th Consecutive Year

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Ruby’s CMO Featured on ‘Happy Healthy Workplace’

Press Releases

Ruby Experiences Strong Hiring Trends for 2020

Ruby Events

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