Customer Service Audit Checklist
Conduct your own audit with the only customer service checklist you’ll ever need.
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Ruby Content
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Setting Your Home Service Business Up for Success
eBooks
Guide: Customer Trends Report
eBooks
Guide: The Shifting State of Healthcare
eBooks
Guide: The new front door to your business.
Infographics
Going Virtual: A Complete Guide
eBooks
Guide: The rise of website chat.
Case Studies
Kellam Mechanical case study.
Tip Sheets
Making the case for Ruby: How to convince your administration.
Tip Sheets
Social Media During Crisis: A Worksheet.
Tip Sheets
Staff Augmentation: A Worksheet
Tip Sheets
The Changing Landscape of the Home Services Industry
Tip Sheets
Strong Foundations
Webinars
Roundtable: Radical change – Where the legal industry is headed in 2021
Briefs
Customer service audit checklist: 30+ skills & tools any business should optimize.
Infographics
Home Services: Customer Expectations vs. Reality
Ruby Blog
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Small Business Tips
When people are in crisis, can your business come to the rescue?
Small Business Tips
Mindful ad spend and engagement with David Lambert
Small Business Tips
Traditional advertising, modernized with David Lambert
Small Business Tips
How much does an answering service cost?
About Ruby
Introducing Ruby’s new content strategist
Small Business Tips
2020 tax deduction checklist: 10 expenses small business owners can write off
Happy Customers
3 tips to help you choose a customer engagement solution for your small business.
Small Business Tips
Advertising 101 with David Lambert
Small Business Tips
How Google’s Page Experience Update Will Affect Your SEO In 2021
What are your website visitors’ eyeballs worth?
Avoid Healthcare Burnout with Communication Technology
Small Business Tips
Keyword Research Guide For Small Businesses
Why Patient Communication Is More Important Than Ever With The COVID-19 Vaccine
Small Business Tips
Annual Clio Report: In Summary
Small Business Tips
The Ultimate Live Chat Cheat Sheet
Ruby News
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Press Releases
Ruby Earns Two Stevie Awards
Press Releases
Ruby Publishes “The Shifting State of Healthcare”
Announcements
Ruby Certified as a Great Place to Work for 5th Year
Press Releases
Ruby’s 24/7, HIPAA-Compliant Services Reduce Burden on Healthcare Staff
Press Releases
Ruby Achieves 5 years on Oregon’s Most Admired Companies List
Media
Adapting to the New Business Context
Announcements
13-years on the 100 Fastest Growing Companies
Media
How Ruby Pivoted During COVID
Announcements
Oregon 2019 Philanthropy Awards
Press Releases
Ruby Acquires Pure Chat
Announcements
Ruby Wins 2020 Momentum Award
Announcements
Courageous Marketing Leader Awards 2020
Press Releases
Ruby & TAO Partnership to Add New Channels for Member Engagement
Media
Ruby Makes Inc. 5000 for 9th Consecutive Year
Media
Ruby’s CMO Featured on ‘Happy Healthy Workplace’
