Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

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Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work
Videos

Inclusive marketing—with Michelle Ngome

Title card: Inclusive marketing, Pt. 1 with Michelle Ngome, Marketing Consultant
Videos

High-end clients, projects, and service—with Melissa Barker

Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Videos

The art and challenge of business services—with Justin Dunham of Ercule

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule

Ruby Blog

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Virtual receptionist pricing 101

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Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

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Does your business need an answering service?

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How to use YouTube Live to engage your clients & audience

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Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Happy Customers

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

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Small Business Tips

Using online presence platforms for recruitment

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Small Business Tips

How to communicate with employees during times of tension

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Receptionist Tips

How to keep a conversation going

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Receptionist Tips

Customer service tips and more from Ruby + SmallBizLady

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Small Business Tips

This is what wow-worthy customer service looks like.

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Small Business Tips

Achieve remote work bliss with Ruby.

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Customer Feature

Ruby customer feature: Sam Hainey, Hilltop Law Firm

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Small Business Tips

Sick of losing sales? How to find the perfect leads for your business

Ruby News

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Ruby continues to lead industry in employee investment
Press Releases

Ruby doubles down on training & progressive wage structure

Ruby Grasshopper collaboration
Press Releases

Ruby and Grasshopper provide end-to-end phone solution for businesses

how businesses can address labor shortage
Media

[Column] With Oregon’s talent shortage, what workers really want

lifelong customer podcast
Media

[Podcast] Marketing insights with Rebecca Grimes

Ruby partners with Scorpion
Press Releases

Scorpion and Ruby partner to help customers manage their digital marketing-driven growth

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Media

Jace Thompson named CFO of the Year

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Press Releases

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

Press Releases

Ruby expands into Arizona

Press Releases

Ruby earns two Stevie awards

Press Releases

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

Press Releases

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

Press Releases

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Ruby Events

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Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7

Booking Business: How to Balance Marketing & Client Retention

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The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

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10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!