Customer Service Audit Checklist
Conduct your own audit with the only customer service checklist you’ll ever need.
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Ruby Content
View AlleBooks
Guide: The rise of website chat.
Case Studies
Kellam Mechanical case study.
Tip Sheets
Making the case for Ruby: How to convince your administration.
Tip Sheets
Social Media During Crisis: A Worksheet.
Tip Sheets
Staff Augmentation: A Worksheet
Tip Sheets
The Changing Landscape of the Home Services Industry
Tip Sheets
Strong Foundations
Webinars
Roundtable: Radical change – Where the legal industry is headed in 2021
Briefs
Customer service audit checklist: 30+ skills & tools any business should optimize.
Infographics
Home Services: Customer Expectations vs. Reality
Ruby Blog
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Small Business Tips
The Dish on Google Screened & What it Means for Attorneys
Small Business Tips
Business Unusual: Website Content 101
Small Business Tips
Self Care for the Business Owner (…in 2020).
Small Business Tips
Live Chat for Schools: How You Can Woo Prospective Students
Small Business Tips
Business Unusual: Branding, networking, and human connection.
Happy Customers
Customer communication: What mood are you setting right now?
Small Business Tips
Making C-suite communication personal: an interview with Ruby CMO Rebecca Grimes
Business Unusual: Delegation & Remote Workers
Small Business Tips
Business Unusual: Manage Remote Teams with Jehan Noon
Small Business Tips
Freelancers can be a big boost to your business. But you need to handle them carefully.
Ruby News
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Media
How Ruby Pivoted During COVID
Announcements
Oregon 2019 Philanthropy Awards
Press Releases
Ruby Acquires Pure Chat
Announcements
Ruby Wins 2020 Momentum Award
Announcements
Courageous Marketing Leader Awards 2020
Press Releases
Ruby & TAO Partnership to Add New Channels for Member Engagement
Media
Ruby Makes Inc. 5000 for 9th Consecutive Year
Media
Ruby’s CMO Featured on ‘Happy Healthy Workplace’
Press Releases
Ruby Experiences Strong Hiring Trends for 2020
Media
Reimagining Leadership, Collaboration & Culture-Building in a Post-COVID World
