Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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eBooks

Guide: The rise of website chat.

Case Studies

Kellam Mechanical case study.

Tip Sheets

Making the case for Ruby: How to convince your administration.

Tip Sheets

Social Media During Crisis: A Worksheet.

Tip Sheets

Staff Augmentation: A Worksheet

Tip Sheets

The Changing Landscape of the Home Services Industry

Tip Sheets

Strong Foundations

Webinars

Roundtable: Radical change – Where the legal industry is headed in 2021

Briefs

Customer service audit checklist: 30+ skills & tools any business should optimize.

Infographics

Home Services: Customer Expectations vs. Reality

Ruby Blog

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Small Business Tips

The Dish on Google Screened & What it Means for Attorneys

Small Business Tips

Business Unusual: Website Content 101

Small Business Tips

Self Care for the Business Owner (…in 2020).

Small Business Tips

Live Chat for Schools: How You Can Woo Prospective Students

Small Business Tips

Business Unusual: Branding, networking, and human connection.

Happy Customers

Customer communication: What mood are you setting right now?

Small Business Tips

Making C-suite communication personal: an interview with Ruby CMO Rebecca Grimes

Business Unusual: Delegation & Remote Workers

Small Business Tips

Business Unusual: Manage Remote Teams with Jehan Noon

Small Business Tips

Freelancers can be a big boost to your business. But you need to handle them carefully.

Ruby News

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Media

How Ruby Pivoted During COVID

Announcements

Oregon 2019 Philanthropy Awards

Press Releases

Ruby Acquires Pure Chat

Announcements

Ruby Wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Press Releases

Ruby & TAO Partnership to Add New Channels for Member Engagement

Media

Ruby Makes Inc. 5000 for 9th Consecutive Year

Media

Ruby’s CMO Featured on ‘Happy Healthy Workplace’

Press Releases

Ruby Experiences Strong Hiring Trends for 2020

Media

Reimagining Leadership, Collaboration & Culture-Building in a Post-COVID World

Ruby Events

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