Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Infographics

Infographic: The #1 secret of successful law firms.

Tip Sheets

10 questions to ask a virtual receptionist provider

Infographics

[Infographic] The #1 secret of successful law firms.

Infographics

[Infographic] Telehealth in 2021 and beyond.

eBooks

Guide: The story of a lead.

Webinars

Setting Your Home Service Business Up for Success

Webinars

Booking Business: How to Balance Marketing & Client Retention

eBooks

Guide: Customer Trends Report

eBooks

Guide: The Shifting State of Healthcare

eBooks

Guide: The new front door to your business.

Infographics

Going Virtual: A Complete Guide

eBooks

Guide: The rise of website chat.

Case Studies

Kellam Mechanical case study.

Tip Sheets

Making the case for Ruby: How to convince your administration.

Ruby Blog

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Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Small Business Tips

The art and challenge of business services—with Justin Dunham of ércule

Customer Feature

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Small Business Tips

Forced changes and success with Loren Feldman

Small Business Tips

Get more clients like that one. You know the one.

Small Business Tips

Business live chat: Have your cake and eat it too.

Small Business Tips

Small business resourcefulness with Loren Feldman

Small Business Tips

Omnichannel customer experience: what it means and how to do it right

Small Business Tips

[Infographic] The #1 secret of successful law firms.

Small Business Tips

Use Ruby to schedule appointments and save time.

Small Business Tips

Automated lead capture: Why you need it and how it works.

Small Business Tips

[Infographic] Telehealth in 2021 and beyond.

About Ruby

This Women’s History Month, #ChooseToChallenge with Ruby.

Small Business Tips

PPP loans have relaunched in 2021—with an exclusive application window for small businesses.

Small Business Tips

Too many customers? Here’s how to make a spike in demand work for you.

Small Business Tips

When people are in crisis, can your business come to the rescue?

Ruby News

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Press Releases

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

Press Releases

Ruby expands into Arizona

Press Releases

Ruby earns two Stevie awards

Press Releases

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

Press Releases

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

Press Releases

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

Press Releases

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Ruby Events

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This Women’s History Month, #ChooseToChallenge with Ruby.

Booking Business: How to Balance Marketing & Client Retention

Try Ruby Risk-Free

Call and talk to a live Virtual Receptionist. Hear why 13,000+ companies Ruby.

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Sales Support

A comprehensive guide to the new front door of your business.

Bringing in business in 2021 means doing it online. Download our guide to get expert tips and actionable insights toward building a better, more profitable web presence.

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.