Customer Service Audit Checklist
Conduct your own audit with the only customer service checklist you’ll ever need.
Download
Ruby Content
View AllInfographics
Going Virtual: A Complete Guide
eBooks
Guide: The rise of website chat.
Case Studies
Kellam Mechanical case study.
Tip Sheets
Making the case for Ruby: How to convince your administration.
Tip Sheets
Social Media During Crisis: A Worksheet.
Tip Sheets
Staff Augmentation: A Worksheet
Tip Sheets
The Changing Landscape of the Home Services Industry
Tip Sheets
Strong Foundations
Webinars
Roundtable: Radical change – Where the legal industry is headed in 2021
Briefs
Customer service audit checklist: 30+ skills & tools any business should optimize.
Ruby Blog
View All
Small Business Tips
Business Unusual: To Gate or Not to Gate?
Happy Customers
How to Celebrate the Holidays (and Earn Seasonal Business) in 2020
Small Business Tips
The Benefits of Live Chat on Website User Experience
Small Business Tips
Creative Ideas for Building Your Business Online in 2021
Small Business Tips
Awkward customer service conversations happen. Here’s how to get through them.
Small Business Tips
When It Comes to Customer Service, The Future is Now
Small Business Tips
What Colleges Should Look for In Live Chat Software
Small Business Tips
Business Unusual: Content Creation & SEO
Small Business Tips
The Dish on Google Screened & What it Means for Attorneys
Small Business Tips
Business Unusual: Website Content 101
Ruby News
View All
Announcements
13-years on the 100 Fastest Growing Companies
Media
How Ruby Pivoted During COVID
Announcements
Oregon 2019 Philanthropy Awards
Press Releases
Ruby Acquires Pure Chat
Announcements
Ruby Wins 2020 Momentum Award
Announcements
Courageous Marketing Leader Awards 2020
Press Releases
Ruby & TAO Partnership to Add New Channels for Member Engagement
Media
Ruby Makes Inc. 5000 for 9th Consecutive Year
Media
Ruby’s CMO Featured on ‘Happy Healthy Workplace’
Press Releases
Ruby Experiences Strong Hiring Trends for 2020
