Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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Webinars

Connection perfection: How to delight customers 24/7

Videos

Internal & external equity—with Michelle Ngome

Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Videos

Inclusive marketing—with Michelle Ngome

Videos

High-end clients, projects, and service—with Melissa Barker

Infographics

Infographic: Beating healthcare burnout and delivering on patient expectations

Videos

The art and challenge of business services—with Justin Dunham of Ercule

Square title card with circular-cropped head shot: The art and challenge of business services, Justin Dunham, ércule
Infographics

Infographic: The #1 secret of successful law firms.

Tip Sheets

10 questions to ask a virtual receptionist provider

Videos

Ruby customer feature: Rapid resourcefulness with Ashton Taylor

Videos

Small business resourcefulness—with Loren Feldman

Infographics

[Infographic] The #1 secret of successful law firms.

Infographics

[Infographic] Telehealth in 2021 and beyond.

eBooks

Guide: The story of a lead.

Ruby Blog

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Small Business Tips

Does your business really need a website? 6 myths about your online presence

Small Business Tips

You don’t leave your callers hanging. But what about your website visitors?

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Receptionist Tips

The power of answering the phone in one ring

Legal Practice Tips

Ruby + Clio = happier clients + more billable hours

Small Business Tips

You don’t have to be the “everything business.”

Let’s get real about mental health and owning a business.

Small Business Tips

9 things to do for yourself before you go back to the office

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Small Business Tips

Intersectionality: what it is and why it matters for your business.

Small Business Tips

Internal & external equity—with Michelle Ngome

Legal Practice Tips

How to manage change and prepare for new technology at your law firm

Small Business Tips

“Fail fast, fail often?” There are better ways to optimize user experience over time.

Customer Feature

Ruby customer feature: Opportunity during crisis with Juan Huizar

Small Business Tips

Encouraging remote employees to give back: lessons from DonorsChoose & Ruby

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Small Business Tips

How website speed impacts your leads and conversions

Customer Feature

Ruby customer feature: New ways of legal work with Ashton Taylor

Ruby News

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Media

Jace Thompson named CFO of the Year

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Press Releases

Multiple promotions of women leaders at Ruby

Media

Rubys hiring up to 100 new employees

Press Releases

Ruby expands into Arizona

Press Releases

Ruby earns two Stevie awards

Press Releases

Ruby publishes “The Shifting State of Healthcare”

Announcements

Ruby certified as a Great Place to Work for 5th year

Press Releases

Ruby’s 24/7, HIPAA-compliant services reduce burden on healthcare staff

Press Releases

Ruby achieves 5 years on Oregon’s Most Admired Companies Llist

Media

Adapting to the new business context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby pivoted during COVID

Announcements

Oregon 2019 Philanthropy Awards

Press Releases

Ruby acquires Pure Chat

Announcements

Ruby wins 2020 Momentum Award

Ruby Events

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Connection perfection: How to delight customers 24/7

Booking Business: How to Balance Marketing & Client Retention

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.

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The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

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10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!