Customer Service Audit Checklist

Conduct your own audit with the only customer service checklist you’ll ever need.

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Ruby Content

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Webinars

Setting Your Home Service Business Up for Success

eBooks

Guide: Customer Trends Report

eBooks

Guide: The Shifting State of Healthcare

eBooks

Guide: The new front door to your business.

Infographics

Going Virtual: A Complete Guide

eBooks

Guide: The rise of website chat.

Case Studies

Kellam Mechanical case study.

Tip Sheets

Making the case for Ruby: How to convince your administration.

Tip Sheets

Social Media During Crisis: A Worksheet.

Tip Sheets

Staff Augmentation: A Worksheet

Tip Sheets

The Changing Landscape of the Home Services Industry

Tip Sheets

Strong Foundations

Webinars

Roundtable: Radical change – Where the legal industry is headed in 2021

Briefs

Customer service audit checklist: 30+ skills & tools any business should optimize.

Infographics

Home Services: Customer Expectations vs. Reality

Ruby Blog

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Small Business Tips

When people are in crisis, can your business come to the rescue?

Small Business Tips

Mindful ad spend and engagement with David Lambert

Small Business Tips

Traditional advertising, modernized with David Lambert

Small Business Tips

How much does an answering service cost?

About Ruby

Introducing Ruby’s new content strategist

A loose pile of 1-, 5-, 10-, and 20-dollar bills, photographed by Alexander Schimmeck via Unsplash
Small Business Tips

2020 tax deduction checklist: 10 expenses small business owners can write off

Happy Customers

3 tips to help you choose a customer engagement solution for your small business.

Small Business Tips

Advertising 101 with David Lambert

Small Business Tips

How Google’s Page Experience Update Will Affect Your SEO In 2021

What are your website visitors’ eyeballs worth?

Avoid Healthcare Burnout with Communication Technology

Small Business Tips

Keyword Research Guide For Small Businesses

Why Patient Communication Is More Important Than Ever With The COVID-19 Vaccine

Small Business Tips

Annual Clio Report: In Summary

Small Business Tips

The Ultimate Live Chat Cheat Sheet

Ruby News

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Press Releases

Ruby Earns Two Stevie Awards

Press Releases

Ruby Publishes “The Shifting State of Healthcare”

Announcements

Ruby Certified as a Great Place to Work for 5th Year

Press Releases

Ruby’s 24/7, HIPAA-Compliant Services Reduce Burden on Healthcare Staff

Press Releases

Ruby Achieves 5 years on Oregon’s Most Admired Companies List

Media

Adapting to the New Business Context

Announcements

13-years on the 100 Fastest Growing Companies

Media

How Ruby Pivoted During COVID

Announcements

Oregon 2019 Philanthropy Awards

Press Releases

Ruby Acquires Pure Chat

Announcements

Ruby Wins 2020 Momentum Award

Announcements

Courageous Marketing Leader Awards 2020

Press Releases

Ruby & TAO Partnership to Add New Channels for Member Engagement

Media

Ruby Makes Inc. 5000 for 9th Consecutive Year

Media

Ruby’s CMO Featured on ‘Happy Healthy Workplace’

Ruby Events

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Booking Business: How to Balance Marketing & Client Retention

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