HIPAA compliant live chat.
Private, secure, and exceptional.
Meeting (and surpassing) expectations.
Customer interactions are changing—and so are their expectations. Studies show that 30% of customers expect to find live chat on your website. When they do, our live chat specialists will be there to greet them with genuine, personalized, HIPAA compliant conversations.
Meet patients where they already are.
The numbers never lie—which is why we like to share them. In general, 42% of potential customers prefer live chat over other forms of communication. In fact, live chat makes them almost five times more likely to convert to actual clients. Meanwhile, only 14% of companies currently have live chat on their website. Wouldn’t you like to be one of them?
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HIPAA FAQs
You can get started with our live website chat service by calling 844-311-7829 or emailing hello@ruby.com.
No way! There are no additional charges for customers who need HIPAA compliant service. Regular charges apply.
The primary difference is that with HIPAA compliant service, messages and caller information will not be emailed and/or texted to you, but rather will be available via a secure method. More specifically:
- Your messages, voicemails, and call details will be available in the Ruby App and on our online portal at my.ruby.com, both of which provide notifications.
- Outbound call assist requests will be placed through the Ruby App – and the confirmation messages from our outbound call team will be available in the Ruby App and on my.ruby.com.
- While we have other options for helping schedule appointments for you, we are unable to do so with the third-party scheduling software Calendly, as it is not HIPAA compliant. We’d love to connect about how else we can help with your appointment scheduling!
With our HIPAA compliant chat service, your chat transcripts will only be available on the online dashboard (which sends email notifications). To keep the sensitive information collected from your website visitors secure, it will not be emailed to you.