HIPAA compliant live chat.

Private, secure, and exceptional.

Chat for Attorneys

How it works.

1

We tuck a customized chatbox onto your website. When visitors begin a chat, they connect directly to Ruby.

2

Our live chat specialists ask questions, collect information, and connect potential patients right to your office.

3

You make the most of every website visit by establishing personalized, relationships with potential patients.

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Meeting (and surpassing) expectations.

Customer interactions are changing—and so are their expectations. Studies show that 30% of customers expect to find live chat on your website. When they do, our live chat specialists will be there to greet them with genuine, personalized, HIPAA compliant conversations.

Meet patients where they already are.

The numbers never lie—which is why we like to share them. In general, 42% of potential customers prefer live chat over other forms of communication. In fact, live chat makes them almost five times more likely to convert to actual clients. Meanwhile, only 14% of companies currently have live chat on their website. Wouldn’t you like to be one of them?

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Lets talk chat.

Looking for the full scoop on all things live chat? We can help with that.

Try Ruby Today!

Call and talk to a live Virtual Receptionist. Hear why 13,000+ companies love Ruby!

HIPAA FAQs

You can get started with our live website chat service by calling 844-311-7829 or emailing hello@ruby.com.

No way! There are no additional charges for customers who need HIPAA compliant service. Regular receptionist service and/or chat service charges apply.

The primary difference is that with HIPAA compliant service, chat information will not be emailed or texted to you, but rather will be available via a secure method. More specifically, your chat details will be available in the Ruby App and on our online portal at my.ruby.com. Customers who allow notifications from the mobile app will receive push notifications for chat leads.

With our HIPAA compliant chat service, your chat transcripts will only be available on the online dashboard (which sends email notifications). To keep the sensitive information collected from your website visitors secure, it will not be emailed to you.

For more information view our Terms of Use and you can always reach us by email at hello@callruby.com or by phone at 866-611-7829.

Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.