HIPAA Compliant Virtual Receptionists
Ruby keeps the “privacy” in private practice.
Here for you, and your patients.
Our 100% US-based virtual receptionists ensure your patients never deal with busy signals, auto-holds, and please-leave-a-message systems. All around, we provide a great experience—and great experiences help turn callers into patients. With Ruby, you can put down the phone and focus on what you do best. We’ll take care of the rest.
Dialed in on empathy.
At Ruby, engaging people is our specialty. Our virtual receptionists undergo extensive training to ensure we ask the right questions at the right times, prioritizing callers who need immediate attention, and making patients feel cared for.
Simply complete the online service agreement to get started. A friendly expert member of our team will contact you to provide a Business Associate Agreement (BAA) and get you up and running. Or just give us a ring at 844-311-7829! Our team is available Monday to Friday, 6am to 5pm Pacific / 9am to 8pm Eastern.
No way! There are no additional charges for customers who need HIPAA compliant service. Regular charges apply.
The primary difference is that with HIPAA compliant service, messages and caller information will not be emailed and/or texted to you, but rather will be available via a secure method. More specifically:
- Your messages, voicemails, and call details will be available in the Ruby App (which sends notifications) and on our online portal at my.ruby.com.
- Outbound call assist requests will be placed through the Ruby App – and the confirmation messages from our outbound call team will be available in the Ruby App and on my.ruby.com.
- While we have other options for helping schedule appointments for you, we are unable to do so with the third-party scheduling software Calendly, as it is not HIPAA compliant. We’d love to connect about how else we can help with your appointment scheduling!
You will access your messages, voicemails, and call details via our online portal at my.ruby.com and/or the Ruby App (which can provide push notifications). This allows the sensitive information collected from your callers to remain secure.
You may submit an outbound call assist request securely through the Ruby app. The confirmation messages from our team after the outbound call is complete are available in the call assist logs in the Ruby app and on my.ruby.com.
Ruby is currently only able to schedule appointments via a third-party scheduling platform called Calendly, which unfortunately does not offer HIPAA compliant service at this time. We do have some other options for scheduling that may work for you and we’re happy to discuss them to find a good solution!