Deliver personal experiences online and over the phone with one central point for communication.
Teaming up with best-in-class organizations to grow your business.
Attorneys, small firms, and other legal professionals.
Roofers, plumbers, HVAC, landscapers, and contractors.
Marketing firms, IT, insurance agents, designers, and agencies.
Doctors, dentists, solo practitioners, chiropractors, and other providers.
CPAs, business consultants, tax experts, and financial advisors.
Freelancers, solopreneurs, small teams, startups, and more.
Discover how other small businesses have secured success by investing in customer communication.
Welcome to the second season of our popular series, small business snippets! Learn about timing your growth, expanding your team, getting funded, and so much more.
Get access
Customer expectations vs. reality
Or, download the PDF instead!
Customer service still matters more than many realize. Today’s customers expect a lot from the companies they choose to do business with, which is why it’s important to understand exactly what you can do to ensure you’re winning new business and securing your return customers’ happiness.
66%
say that instant, on-demand engagement is a critical decision-making factor in purchasing new services
75%
expect help within five minutes.
Every call is an opportunity to either win new business, or retain business. But, answering every call isn’t easy. Often, you’re with other customers or on-site working.
REALITY
8%
of customers believe that companies meet their expectations
70%
say that phone calls still remain the number one way new customers contact them.
42%
of home services businesses say efficient customer scheduling is a top challenge.
If you get 10 phone calls a day and answer 100% of them
2610
Calls per year
30% of those calls will result in a sale
x.3
Conversion
Resulting in 783 more sales per year
783
Net new sales
783 more sales x $1,000 average deal size
$783,000
$783,000
In new business!
Sign up for our monthly newsletter, Minutes, to get the latest from Ruby, including tips, insights, in-depth how-tos, and much more.