Home Services Industry:

Customer expectations vs. reality

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Customer service still matters more than many realize. Today’s customers expect a lot from the companies they choose to do business with, which is why it’s important to understand exactly what you can do to ensure you’re winning new business and securing your return customers’ happiness.

What Customers Want


say that instant, on-demand engagement is a critical decision-making factor in purchasing new services


expect help within five minutes.

Every call is an opportunity to either win new business, or retain business. But, answering every call isn’t easy. Often, you’re with other customers or on-site working.



of customers believe that companies meet their expectations

What Home Services Contractors Say


say that phone calls still remain the number one way new customers contact them.


of home services businesses say efficient customer scheduling is a top challenge.

So, how important is answering every call in terms of revenue?

If you get 10 phone calls a day and answer 100% of them


Calls per year

30% of those calls will result in a sale



Resulting in 783 more sales per year


Net new sales

783 more sales x $1,000 average deal size



In new business!

Ready to win new business while on the job site?


Already a Ruby customer?

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.