Customer expectations vs. reality
Customer service still matters more than many realize. Today’s customers expect a lot from the companies they choose to do business with, which is why it’s important to understand exactly what you can do to ensure you’re winning new business and securing your return customers’ happiness.
say that instant, on-demand engagement is a critical decision-making factor in purchasing new services
expect help within five minutes.
Every call is an opportunity to either win new business, or retain business. But, answering every call isn’t easy. Often, you’re with other customers or on-site working.
of customers believe that companies meet their expectations
say that phone calls still remain the number one way new customers contact them.
of home services businesses say efficient customer scheduling is a top challenge.
If you get 10 phone calls a day and answer 100% of them
Calls per year
30% of those calls will result in a sale
Resulting in 783 more sales per year
Net new sales
783 more sales x $1,000 average deal size
In new business!