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Ruby.
“It’s about continuity of care—from the beginning to the end, across all touch points with our office.”
For most business owners, a client’s smile is a bonus. For Dr. Dovi Prero, it’s a lifelong pursuit. Since 2014, the Beverly Hills-based orthodontist has dedicated himself to putting smiles on his patients’ faces, in more ways than one.
“I became an orthodontist because of the relationship I can create with my patients,” said Dr. Prero. “It’s about the feeling of being taken care of, of another person’s interest in your success and self-esteem.”
In addition to cutting edge dental technology and orthodontic solutions, Dr. Prero’s practice is characterized by his passion for his work, commitment to his local community, and personal approach with every patient.
“Ruby’s mobile app grants me the ability to work from anywhere, anytime as it places Ruby at my fingertips—literally.”
“Most attorneys are looking to build their business through clients with a significant amount of assets who provide an opportunity for profit,” says Neil Tyra. “Personally, I prefer to work with families who are just starting out—families who just bought their first house, recently married—I want to help regular folks who have the foresight to start planning for their future.”
With a strong desire to build lasting relationships with his clients, Neil knew from the get-go that how he handled his calls would be critical to the success of his practice. “Initially, I answered every call that came in. I prided myself on this,” Neil explains. “Once business started to ramp up and I started to get more and more clients, I had to forward calls to my voicemail during working hours to get any work done.”
“With Ruby serving as a back-up to the office staff I have peace of mind knowing that my calls are being answered by a professional team of receptionists, and I’m not missing out on any business opportunities.”
Like many other small businesses in the industry, Elder Demolition spent years taking on any job that came their way. “We would do everything from commercial building to lumber mills, to renovating grocery stores, malls, and hospitals. Anything that required demolition, we would take on,” JD explained. “While this business approach kept us busy, the work we were doing wasn’t particularly enjoyable—or profitable for that matter.” A member of Portland’s Entrepreneurs’ Organization (EO), JD was inspired by other business leaders in his community to narrow the scope of his services and widen his profit margin while maintaining a passion for his work. “Once we had honed in on what we wanted to offer,” he says, “the number of people in our office went from eight to two or three.” Business continued to boom throughout the company’s shift in services and having a smaller office staff worked well—most of the time.
“Ruby allows us the freedom to be able to go out, do business, and make sure our agents are taken care of.”
Great realtors are more than sales agents. They’re connectors—people who bring residents together, people who cultivate communities, people like Garett Chadney and Anthony Castro, principal brokers and owners of The Broker Network, LLC.
For Garett, Anthony, and their staff, the goal is to use every interaction with home buyers, sellers, and developers to improve lives and leave a positive impact. It’s a job that doesn’t end with real estate transactions. Whether volunteering at Habitat for Humanity or running into neighbors at the market, the Portland, Oregon-based team is always at work building their community, one nail or friendly “hello” at a time.
“Ruby has specific instructions for each person on the team and each type of call that comes in, and it’s far superior to anything I’ve experienced with third-party services. Ruby truly cares how our calls are handled.”
In Greek, axia means “worthy or having value.” The name serves as the team’s guiding principle, reminding them that their true value is as a trusted partner and adviser. As an organization committed to high-touch client service, Axia understands the importance of every client touchpoint— including the phone call. Before using Ruby, the associates shared the responsibility of answering calls, but the solution was far from ideal. “I’m employing PR professionals who are better served to focus on the task at hand and taking care of our clients,” says Jason. In addition to taking his team away from valuable work, incoming calls were downright disruptive.
“Retaining Ruby’s services certainly allows up to project depth of team and stability, yet it’s so much more than answering the phone.”
Wheelhouse Wealth Advisors, a Raymond James provider, is committed to delivering thoughtful service and tailored strategies that center on their clients’ needs. In business since 2007, the financial planning advisors focus on serving business owners, families, individuals and retirees and ensure mutual respect and understanding is in every exchange.
Projecting stability and providing quality service is paramount to the firm’s success. Back in 2014, Wheelhouse had seen an increase in the number of clients served, but wanted to scale for even greater growth. “Following the advice of a business development consultant, we realized the importance of…”
Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.
*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.
