Join Ruby at the Clio Cloud Conference!

Have you registered for the Clio Cloud Conference? Hosted by the wonderful folks at Clio, these two days will be jam-packed with engaging keynotes, helpful workshops, and interactive sessions on technology in modern law firms. GM Diana Stepleton will be representing the Ruby crew, so stop on by and say hello! The conference is filling up fast […]

Ruby is at the WealthCounsel Planning for the Generations Symposium!

I’m writing to you from beautiful Denver, Colorado, at WealthCounsel’s Planning for the Generations Symposium! I’ve already met a few of our wonderful clients attending the conference and am looking forward to getting to know other wonderful folks. If you’re attending, please stop by Booth #39 and say hello!

Keep Your Phone Handy During These Key Times

Delivering a Great Experience for Mobile Callers

Can you believe 2013 is more than half over? If the beginning of the year feels like it flew by, you’re not imagining it! In a decade as virtual receptionists for a host of small businesses, we’ve compiled years of call data, and have noticed some tried-and-true patterns. When is your phone most likely to ring? At the beginning […]

The ABCs of Innovation through Employee Empowerment

Employee empowerment can be a strong force in business. We’ve seen it happen! Providing every employee with the tools to innovate has led to countless staples of the Ruby culture and our customer experience: Our Wow Station, book club, quarterly incentive campaigns, and the Ruby Spelling Alphabet all started out as one employee’s dream. The […]

Impress when you're away from your desk with a thoughtful autoresponder.

When you’re away from the office or have limited access to email, an email auto-reply can help keep colleagues and clients in-the-know about your schedule—and set reasonable expectations for your reply. Think of it as yet another touchpoint that can anticipate your clients’ needs and leave a good impression. Wondering what to include in an […]

Impress Your Callers with a Customized Spelling Alphabet

There are endless ways a company can build wonderful, lasting impressions with their customers, and no detail is too small to overlook. When an employee has a friendly elevator chat with a client, or a new customer receives their first invoice, they have a valuable opportunity to make a great impression. By infusing your brand […]