How to be less awkward
Confession: I’m that person—the one who asks people to be their friend. Under normal circumstances, I suppose, friendships evolve through social interactions. But after moving halfway across the country in my early 30s, I needed friends to survive all the changes in my life—so I straight-up asked people I connected with if they wanted to […]
Using virtual receptionists for backup answering
Imagine a happier, more efficient world. A world where you have total control over communication with your customers or clients. A world where the people who call your business always speak to a friendly human professional—whether you or a member of your staff is available to pick up the phone or not. You don’t need […]
Is it better to create or curate website content? You asked, we answered.
Life is full of easy questions, like: To be, or not to be? I mean, c’mon, it’s obviously “to be.” We wouldn’t want Prince Hamlet on our Wednesday-night trivia team. Then there are the tougher questions, like: Does pineapple really belong on pizza? Or: Which comes first, milk or cereal? (Editor’s note: cereal.) And, of […]
How to manage difficult customer conversations this holiday season: 3 examples + tips
When I’m going through a stressful period in my life, I try to remind myself to take it one day at a time. By choosing not to think too hard about the future, I can focus on what’s in front of me—what needs to happen right now. Soon, I get something done, then another thing. […]
Clio 2021 Legal Trends Report: in summary
What trends and events defined law firms in 2021? What does 2022 hold in store for the legal industry? For the answers, look no further than the latest Legal Trends Report from our friends at Clio. Published every year since 2016, Clio’s annual survey uses a range of approaches and data sources to deliver comprehensive […]
