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Live call answering services

Turn your business phone into a customer-acquiring, caller-impressing machine with Ruby’s phone answering services. We’re live 24/7 and 100% based in the US.

Call sales: 844-311-7829

Ruby’s answering service makes businesses more efficient.

Live answering services help businesses by providing professional call management that reduces missed opportunities, improves customer satisfaction, and enables staff to focus on core operations, ultimately boosting efficiency and supporting growth.

Ruby handles 1.1+ million
conversations month.

Ruby customers gain 10+ hours
back per month.

Ruby receptionists answer calls in an
average of <10 seconds.

Ruby is not your average
answering service.

Every answering service takes phone calls on behalf of another business. But only Ruby takes the call answering service a step further.

We’re the real, live, connection-making, customer-impressing, answering service extension to your in-house team. Our live virtual receptionists answer and transfer calls, provide FAQs, take messages, and focus on maximizing customer satisfaction—and we sound like we’re right in your office!

24/7 live answering

Full-time, part-time, overflow, after-hours—Ruby’s answering service and virtual receptionists are there for your callers whenever they need you. We offer a personalized touch with every call, ensuring your customers receive a warm, professional experience whenever they reach out. From answering FAQs to directing urgent calls, Ruby’s live answering goes beyond standard service to keep you connected and responsive.

Flexible call forwarding

Ruby’s flexible call forwarding adapts to your needs, allowing you to take calls when you want. Easily forward specific incoming calls to us, use Ruby as a backup, or set up customized handling instructions. This way, you’re in control, making sure every call goes just the way you want while giving you the freedom to focus on what really matters.

Instant notifications

After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity anytime, from any device.

Appointment scheduling

Ruby integrates with your preferred calendaring system to streamline scheduling appointments and prevent double bookings. Our receptionists handle appointment requests in real time, keeping your calendar organized and up-to-date. Enjoy a hands-free approach to scheduling while staying effortlessly connected to your clients.

Lead capture

Ruby captures potential new customers or clients while screening out solicitors and unwanted calls. We’re happy to transfer leads directly to you.

Payment processing

Ruby’s receptionists can securely process payments by entering customer information directly into your payment processing link. This service ensures a seamless and professional transaction, giving your clients confidence when making payments. Focus on your core business while we handle the payment details efficiently and securely.

Outbound calling

Need to confirm an appointment or gather details from a client? Send Ruby a request through the app and we’ll handle the call.

Bilingual receptionists

Ruby’s bilingual virtual receptionists communicate in English or Spanish, ensuring every caller feels understood and valued.

“Ruby’s bilingual receptionists have transformed how we connect with clients, offering seamless service in English and Spanish. It’s not just about answering calls; it’s about making each caller feel welcomed and valued, no matter their preferred language.”
— Laura Ramirez, Client Relations Specialist

HIPAA compliance

All Ruby receptionists complete HIPAA training, and we have additional HIPAA security on-site to protect you and your patients’ information.

Number porting and hosting

Use Ruby to host your business number and access enhanced features that streamline communication while saving on costs. This service can even eliminate your monthly phone bill!

Robocall filtering

Automatically route robocalls to your Ruby voicemail box—we don’t answer them live or charge you for them. This feature keeps your phone lines clear, helping you attract more leads and focus on real customer interactions—without the hassle of unwanted calls.

Custom voicemail

Don’t want 24/7 answering? No problem. Ruby gives you unlimited voicemail boxes with customized greetings. Check recordings and transcripts instantly.

How Ruby works

Step 1: We answer the phone.

We say hello to your caller with a customized greeting. “Thank you for calling ABC Company, how may I help you today?”

Step 2: We handling the phone call—your way.

Based on your customized call-handling instructions, we either forward the incoming call back to you, take a message, or send the caller to voicemail.

Step 3: We provide detailed call follow-up.

When the call is complete, the receptionist sends an email, text, or app notification with the caller’s message and any relevant details.

Step 4: We delight callers while helping your business achieve more.

We can engage your callers in other ways including answering FAQs, scheduling appointments, and completing short intake forms.

Why do businesses rely on
Ruby’s answering services?

We’ll make you sound great.

Our 100% US-based call answering services specialize in making the most out of every customer conversation.

Use us full-time to just sometimes.

Ruby can work as an extension of your team, from full-time call answering to backup and fill-in support.

Your business, your number.

We can work with your existing phone number. Or, keep your personal number private with a custom, Ruby-hosted number.

Win opportunities 24/7

Ruby takes messages, transfers callers, schedules appointments, processes payments, and more—24/7, 365 days a year.

“When I first started my photography business, I was a one-man show. It was chaos, and I was dropping the ball left and right. That all changed when I decided to try a live answering service.

I remember this one time, I was in the middle of a tricky outdoor shoot. The light was perfect, but my client’s kids were being, well, kids. I was juggling cameras, trying to wrangle toddlers, and praying for a miracle. Then my phone buzzed.

Normally, I’d have ignored it, potentially missing out on business. But this time, I knew my answering service had it covered.

Later that evening, I checked my messages and found out that while I was chasing down runaway children with my camera, the answering service had booked two new clients and rescheduled an appointment I’d completely forgotten about.

What really struck me was how seamless it all was. My clients had no idea they weren’t talking directly to me or someone in my office.”

–John Lattanzio
Owner, John Angelo Photography

Mobile App

Meet the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with call forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

 

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

 

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

 

Show your Ruby-hosted business number as your caller ID when you make calls from the app and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Customer testimonial

“A client of mine called in for directions when I wasn’t available once, and Ruby pulled up Google Maps and walked them through getting to the office. That was incredible! Ruby goes the extra mile. You don’t get that from other services.”

The Tyra Law Firm

Read More
Answering service resources

Learn more about how our answering service works.

We’ve written the book about answering services and virtual receptionists. Scratch that—we’ve written several. Explore our resources to learn how virtual receptionist services work, their ROI, and what to look for in a provider.

Guide: How to turn more callers into customers

Learn more

Virtual receptionists: the full guide for small businesses

Learn more

Guide: How to supercharge your growth with virtual receptionists

Learn more

Experience the Ruby difference for yourself.

Virtual receptionist services

Your business gets 24/7 live answering, lead capture, appointment scheduling, and more—all with a personal touch.

  • 24/7 live call answering, full-time or backup
  • Customizable greetings and call handling
  • Lead capture, appointment scheduling, and FAQs
Learn more about answering services

Transparent and flexible pricing

Choose a pricing plan that fits your business needs, with no hidden fees and the ability to scale as you grow.

  • Bundle live chat for additional savings
  • Virtual receptionist plans start at $245/month for 50 minutes
  • 24/7 live support and custom handling
Learn more about pricing options

Secure and HIPAA-compliant services

Enjoy peace of mind with HIPAA-compliant receptionists, secure payment processing, and customized voicemail options.

  • HIPAA-trained receptionists for secure communication
  • Payment processing and outbound calling
  • Custom voicemail and robocall filtering
Explore our secure services
Get started

FAQs

A live answering service handles calls professionally but typically focuses on basic tasks like answering and directing calls. A virtual receptionist, however, offers more tailored support, such as appointment scheduling, message taking, and personalized customer service. Ruby offers both: a live answering service for timely responses and virtual receptionists who handle appointments, take detailed messages, and provide tailored call handling to meet your business needs.

A live answering service ensures small businesses never miss a call, which is key for capturing new leads and enhancing customer satisfaction. Ruby’s live answering service is designed to be flexible and scalable, allowing small businesses to provide consistent, professional support without the overhead of hiring full-time staff. With Ruby, your business can improve response times and ensure clients always have a friendly, live person to speak with, even after hours.

Yes, live answering services are typically available 24/7, making them invaluable for businesses that need to be reachable at all hours. Ruby’s services are designed to ensure that businesses can offer round-the-clock customer support. Whether it’s a call during off-hours or an urgent weekend inquiry, Ruby’s team is always on hand to manage customer calls, ensuring you never miss an important connection.

Live answering services are especially beneficial in industries that require timely and professional call management, such as healthcare, real estate, legal services, and customer support. Ruby’s services are trusted by businesses across these industries to handle customer calls, appointment scheduling, and urgent inquiries. Ruby’s team is trained to adapt to the unique needs of each industry, ensuring high-quality service for every client interaction.

The cost of a live answering service varies depending on factors like call volume, service complexity, and hours of availability. Ruby offers transparent pricing with flexible packages tailored to your business’s needs, allowing you to choose a plan based on your call volume and service requirements. Ruby’s pricing is designed to provide a cost-effective solution that delivers value while ensuring you only pay for the services you use, whether it’s a pay-per-minute plan or a flat-rate package.

Your partner in gaining
and retaining customers.

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