Ruby Customer Happiness:
Next Level Support
Your success is ours.
Taking “care” of business.
Average NPS Score:
73
Ruby consistently exceeds industry averages for customer satisfaction with our product and services.
Average Response Time:
2 hours
We strive to respond to support requests by end of day, typically responding in under two hours.
Average Satisfaction:
94%
Our Customer Happiness team gets high marks in friendliness, expertise, and customer care.
Smiles included with every plan.
We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Ruby’s customer support team tends to your needs by updating your account, tweaking instructions, and delving into technology as we address call forwarding with your provider or code snippets with your webmaster.
Bottom line: we help you get the most out of Ruby, no matter your plan size.
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Going the extra mile.
Beyond our rapid response time of under two hours, we also proactively reach out to make sure you’re enjoying our service. If you decide to try new call handling instructions, we’ll call you a few weeks later to ensure everything is working well.
We see matters through to the end.
READ REVIEWS
A Customer Success Manager’s approach to working remotely.
Glynn Dickens, trusted Customer Success leader, offers insight into the Ruby App and how you can leverage the full scope of our service to better your business.
VISIT THE BLOGSupport the way you like it.
Ruby Help Center
Whether you’re new to Ruby or been with us for years, answers to your service-related questions are at your fingertips.
Phone
For those questions or issues that need a good talking through, give us a ring! We love taking calls, after all.
Question? Concern? Outbound call request? Send us an email or forward us a request and we’ll take care of you.
Resources to Help You Grow
Resource Hubs
A collection of our top tips, tricks, and tools to keep you thriving!
Ruby Blog
Insightful reads on how to improve your customer experience, build your business, and more!
Content Library
In-depth resources such as ebooks, tip sheets, and webinars covering industry-specific topics.
Numbers don’t lie.
- 20%+boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10% increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.
Try Ruby Risk-Free
Call and talk to a live Virtual Receptionist. Hear why 10,000+ companies Ruby.
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Ruby Blog
View All
Small Business Tips
Does your business really need a website? 6 myths about your online presence
Small Business Tips
You don’t leave your callers hanging. But what about your website visitors?
Receptionist Tips
The power of answering the phone in one ring
Legal Practice Tips
Ruby + Clio = happier clients + more billable hours
Small Business Tips
You don’t have to be the “everything business.”
Let’s get real about mental health and owning a business.
Small Business Tips
9 things to do for yourself before you go back to the office
Small Business Tips
Intersectionality: what it is and why it matters for your business.
Small Business Tips
Internal & external equity—with Michelle Ngome
Legal Practice Tips
How to manage change and prepare for new technology at your law firm
Small Business Tips
“Fail fast, fail often?” There are better ways to optimize user experience over time.
Customer Feature
Ruby customer feature: Opportunity during crisis with Juan Huizar
Small Business Tips
Encouraging remote employees to give back: lessons from DonorsChoose & Ruby
Small Business Tips
How website speed impacts your leads and conversions
Customer Feature
Ruby customer feature: New ways of legal work with Ashton Taylor
