Ruby Customer Happiness:
Next Level Support

Taking “care” of business.

people-chat

Average NPS Score:
73

Ruby consistently exceeds industry averages for customer satisfaction with our product and services.

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Average Response Time:
2 hours

We strive to respond to support requests by end of day, typically responding in under two hours.

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Average Satisfaction:
94%

Our Customer Happiness team gets high marks in friendliness, expertise, and customer care.

Charming young model in glasses and pink dress laughing on pink background

Smiles included with every plan.

We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Ruby’s customer support team tends to your needs by updating your account, tweaking instructions, and delving into technology as we address call forwarding with your provider or code snippets with your webmaster.

Bottom line: we help you get the most out of Ruby, no matter your plan size.

Going the extra mile.

Beyond our rapid response time of under two hours, we also proactively reach out to make sure you’re enjoying our service. If you decide to try new call handling instructions, we’ll call you a few weeks later to ensure everything is working well.

We see matters through to the end. 

Cameron, a Ruby receptionist and chat specialist, stands in a pink shirt and yellow bowtie, laughing at the camera

The ROI of Personal Connections

What above and beyond means for your bottom line.

A Customer Success Manager’s approach to working remotely.

Glynn Dickens, trusted Customer Success leader, offers insight into the Ruby App and how you can leverage the full scope of our service to better your business.

Glynn

Support the way you like it.

Ruby Help Center

Whether you’re new to Ruby or been with us for years, answers to your service-related questions are at your fingertips.

Phone

For those questions or issues that need a good talking through, give us a ring! We love taking calls, after all.

Email

Question? Concern? Outbound call request? Send us an email or forward us a request and we’ll take care of you. 

Resources to Help You Grow​

Our quest to aid your success doesn’t stop there! Ruby is consistently releasing new resources and tools to help your business grow:

Resource Hubs
A collection of our top tips, tricks, and tools to keep you thriving!

Ruby Blog
Insightful reads on how to improve your customer experience, build your business, and more!

Content Library
In-depth resources such as ebooks, tip sheets, and webinars covering industry-specific topics.

TRUSTPILOT

4.7
TrustScore

431 Reviews

Numbers don't lie

+20%

boost in new business leads.

10 hrs+

of distraction-free time gained back each month

10%

increase in customer happiness.

*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey

Try Ruby Risk-Free

Call and talk to a live Virtual Receptionist. Hear why 13,000+ companies Ruby.

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ROI of Personal Connections eBook

Are you doing what it takes to cultivate a loyal, happy customer base?


Start increasing your revenue with the power of personal connections.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.