Ruby Customer Happiness:
Next Level Support
Your success is ours.
Taking “care” of business.
Average NPS Score:
73
Ruby consistently exceeds industry averages for customer satisfaction with our product and services.
Average Response Time:
2 hours
We strive to respond to support requests by end of day, typically responding in under two hours.
Average Satisfaction:
94%
Our Customer Happiness team gets high marks in friendliness, expertise, and customer care.
Smiles included with every plan.
We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Ruby’s customer support team tends to your needs by updating your account, tweaking instructions, and delving into technology as we address call forwarding with your provider or code snippets with your webmaster.
Bottom line: we help you get the most out of Ruby, no matter your plan size.
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Going the extra mile.
Beyond our rapid response time of under two hours, we also proactively reach out to make sure you’re enjoying our service. If you decide to try new call handling instructions, we’ll call you a few weeks later to ensure everything is working well.
We see matters through to the end.
READ REVIEWS
A Customer Success Manager’s approach to working remotely.
Glynn Dickens, trusted Customer Success leader, offers insight into the Ruby App and how you can leverage the full scope of our service to better your business.
VISIT THE BLOGSupport the way you like it.
Ruby Help Center
Whether you’re new to Ruby or been with us for years, answers to your service-related questions are at your fingertips.
Phone
For those questions or issues that need a good talking through, give us a ring! We love taking calls, after all.
Question? Concern? Outbound call request? Send us an email or forward us a request and we’ll take care of you.
Resources to Help You Grow
Resource Hubs
A collection of our top tips, tricks, and tools to keep you thriving!
Ruby Blog
Insightful reads on how to improve your customer experience, build your business, and more!
Content Library
In-depth resources such as ebooks, tip sheets, and webinars covering industry-specific topics.
Numbers don’t lie.
- 20%+boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10% increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.
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Ruby Blog
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Have trouble handling the emotional weight of phone calls? You’re not alone.
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What your phone number says about your business
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How to find and analyze your website traffic
Using virtual receptionists for part-time answering
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What is a conversation really worth? We calculated the exact dollar amount.
Legal Practice Tips
Top 3 legal marketing strategies for 2022
About Ruby
How Ruby’s 24/7 live chat solution grows your business and saves you time
Small Business Tips
Why empathy matters for your business
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SEO and branding: star-crossed lovers
Ruby partner feature: Authentic small business marketing with Scorpion
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4 ways to leverage live chat as a sales tool
Legal Practice Tips
Treading water? Here’s how to attract more law firm leads.
Small Business Tips
Needs-based selling 101
