Ruby Customer Happiness:
Next Level Support

Your success is ours.

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Taking “care” of business.

Average NPS Score:
73

Ruby consistently exceeds industry averages for customer satisfaction with our product and services. 

Average Response Time:
2 hours

We strive to respond to support requests by end of day, typically responding in under two hours.

Average Satisfaction:
94%

Our Customer Happiness team gets high marks in friendliness, expertise, and customer care.


Smiles included with every plan.

We believe happiness has a ripple effect: treat people with kindness, and they’re likely to pass it on. Ruby’s customer support team tends to your needs by updating your account, tweaking  instructions, and delving into technology as we address call forwarding with your provider or code snippets with your webmaster.  

Bottom line: we help you get the most out of Ruby, no matter your plan size.

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Going the extra mile.

Beyond our rapid response time of under two hours, we also proactively reach out to make sure you’re enjoying our service. If you decide to try new call handling instructions, we’ll call you a few weeks later to ensure everything is working well.  

We see matters through to the end. 

READ REVIEWS

The ROI of Personal Connections

What above and beyond means for your bottom line.

The eBookThe Webinar

A Customer Success Manager’s approach to working remotely.

Glynn Dickens, trusted Customer Success leader, offers insight into the Ruby App and how you can leverage the full scope of our service to better your business.

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Support the way you like it.

Ruby Help Center

Whether you’re new to Ruby or been with us for years, answers to your service-related questions are at your fingertips. 

Go There

Phone

For those questions or issues that need a good talking through, give us a ring! We love taking calls, after all. 

Call Us

Email

Question? Concern? Outbound call request? Send us an email or forward us a request and we’ll take care of you. 

Drop a Line

Resources to Help You Grow

Our quest to aid your success doesn’t stop there! Ruby is consistently releasing new resources and tools to help your business grow: 

Resource Hubs
A collection of our top tips, tricks, and tools to keep you thriving! 

Ruby Blog
Insightful reads on how to improve your customer experience, build your business, and more!

Content Library
In-depth resources such as ebooks, tip sheets, and webinars covering industry-specific topics. 
Let’s Go!

We are excited to have Ruby answering our phones. Heather made the process easy, seamless and professional.

Jay Huckabay, Consumer Orbit

Great service by Cas!! Took care of all our needs with efficiency and professionalism and great attitude!

Tim Mattlin, Alliance Courier & Logistics

Awesome company! As a small business owner, having Ruby’s service so I have a live person answering my calls has been the best thing for my business. They provide excellent service, the apps work really well with your phone and their communication is spot on. They are dedicated to your clients having the best experience possible and if there is an issue, they respond right away with their Happiness team!! 5 stars all the way, it is a no brainer to have them answer all your calls.

John Chang, Patinelli & Chang

Frankly, I love your company. As much as you extend the compassion and optimism I try to provide my clients, I’ve also learned even more about the value of good customer service from all of you. BTW – the federal court clerk told me earlier that whoever answered my phone was fantastic. You give off the aloha spirit that we are so proud of in this state, even if you are not here.

Diane Haar, Hawaii Disability Services LLLC

Numbers don’t lie.

  • 20%+boost in new business leads.
  • 10hrs+ of distraction-free time gained back per month.
  • 10% increase in customer happiness.

As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.

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Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.

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