The Virtual Office

Thriving wherever work happens.

On-the-go, work-from-wherever glory.

Transitioning to the virtual office may be one of the better ideas you’ve had.
But it will require more than opening up your computer from the comfort of your couch.

Learn the basics.

Bring it home.

Build a better model.

Take it to the next level.

What is a virtual office?

You’ve probably surmised that going virtual means performing most of your business opertations remotely. But, is doing completely away with a traditional brick and mortar necessary? What are the benefits of a virtual office? The drawbacks?

We’ve put together a quick read to get you caught up on the basics.


Is it right for my business?

Prior to 2020, some businesses appeared to be better candidates for a virtual operation than others, but this year has proven that a little ingenuity can go a long way. The perks of being able to work-from-wherever are more plentiful than ever.

What kind of office fits you best?

From the Experts: Working from home, with kids.

A part of our Business Unusual campaign, Ruby sits down with Amanda Soares, LCSW to talk about the realities of working from home with children. As small business owners take their operations remote in the midst of a pandemic, schools have deployed distance learning and families are still adapting to this new way of life.

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101 Technology Tools

Bringing it home can mean big changes for your tech stack. In order to run business smoothly, you’re going to need software & hardware updates to keep you and your team efficient.

And we’ve packed 101 tools to help you thrive into one fantastically helpful sheet.

A Comprehensive Guide to Going Virtual

Everything you need to know, in one complete resource.

Better call-handling for optimal customer experience.

Regardless of where running your business has taken you, customer service remains central to your success. Prioritizing your frontline communications is mission-critical, and it starts with your telephone.

Check out our comprehensive guide to call-handling to scout the best options for your biz.

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Steps to Virtual Sustainability

1. Continuity

If there is anything 2020 has taught us, it is that planning for the unthinkable is critical to small business survival. Prepare for the just-in-case with this Business Continuity Checklist.

2. Consistency

Customers are loyal to businesses who offer reliably exceptional experiences. Use our comprehensive Customer Service Audit to take stock and improve your game.

3. Care

Whether you’re at home, on the beach, or in the office, the personal connections you maintain with customers and employees alike determine the health of your business.


Level Up with Virtual Receptionists

Ruby’s award-winning, live virtual receptionists build trust with your callers and customers from the very first “hello”. No matter where your office is (or isn’t) located, we serve as an extension of your team. We answer and transfer calls, take messages, place calls on your behalf and more!

Just like an in-house hire, we deliver a cohesive, professional experience for your customers.

The Ultimate Guide

Get the full scoop on Ruby’s live virtual receptionists in our Ultimate Guide.

You’ll the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Ruby mobile app dashboard showing options to hold calls, change call handling instructions, check activity, and more
Ruby mobile app screen showing call, text, and voicemail activity
Ruby mobile app screen showing text conversation with client
Ruby mobile app screen showing usage and billing activity

Try Ruby Risk-Free

Call and talk to a live Virtual Receptionist. Hear why 10,000+ companies Ruby.


What is a virtual office?

Where, when, and how we’re working has changed, and the deeper we get into this virtual set up, the more permanent it appears to be.


Download our actionable infographic to get all of the information you need to go, stay, and thrive – virtually.

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.