Customer service audit checklist: 30+ skills & tools any business should optimize.

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Many business owners get lost in calculating the customer service
equation:

  • What should you invest in?
  • What are the most important customer service skills?
  • What do your customers actually care about?

To help you succeed and grow in today’s business environment, we’ve distilled everything we’ve learned and consolidated the most important best practices into the only customer service checklist you’ll ever need.


Use this resource when monitoring your customer service to audit your approach and optimize your customers’ experiences. We’ve also included a wealth of information about the most important customer service skills, from the basics to the advanced.

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