Customer service audit checklist

30+ skills & tools any business should optimize.

To help you succeed and grow in today’s business environment, we’ve distilled everything we’ve learned and consolidated the most important best practices into the only customer service checklist you’ll ever need.

Use this resource when monitoring your customer service to audit your approach and optimize your customers’ experiences. We’ve also included a wealth of information about the most important customer service skills, from the basics to the advanced.

What's in the checklist:

What should you invest in?

What are the most important customer service skills?

What do your customers actually care about?