Happiness is contagious.

A real, happy person, happy to take every call and chat.

Ruby hero photo


It all started with making connections.

In 2003, Ruby started as a small business dedicated to helping other small businesses. We were built on the belief that creating meaningful human connections in our technology-focused world would build trust, foster customer loyalty, and help our customers win new business. 

Ruby’s boot-strapped humble beginnings shape every aspect of how we run our business and deliver our services. Our small business beginnings help us understand the needs of our customers.

What was once a small, four-person business answering phones in a tiny studio has flourished into what we are today. Ruby employees care not only about the growth of our business customers, but are inspired by the businesses we serve and share in the joy of their success.


Ruby is the modern version of a hand-written thank you note.

In fact, we still hand-write notes. We could do it all digitally and save a bunch of money on postage, but we don’t. The notes we send don’t even have a price tag. They’re just something we do. And they’re a metaphor for everything we do.

Ruby makes meaningful connections in unexpected ways. We help our customers build great relationships. It’s because we know that first impressions build lasting loyalty, and that builds successful businesses.

Ruby is about doing something because it’s the right thing to do, not the thing we have to do. We’re about doing something because it’ll make someone’s day that much better. We do these little things because, even though they seem insignificant in their own right, they add up. They add up, they multiply, they expand exponentially. We do these things to brighten someone’s day. We do these things to remind our customers that we have their back. We do them all with heart.

The big thing that Ruby does is a hundred little things that make meaningful connections for our customers and that make moments matter.

A dynamic team of leaders, sharing a single vision.

Ruby’s leadership team brings together small business expertise and years of experience in delivering operational excellence. Not to mention robust backgrounds in technology with a dedicated focus on customer experience.

Meet Cameron

  • Virtual Receptionist & Chat Specialist
  • Beaverton, Oregon
  • Reception Service team member

Rubys live our Core Values. They are not just for show, we embody the spirit of Growing, Innovating, Fostering Happiness, Creating Community and WOWing.

Hello, I’m Cameron

5 out of 5

Ruby has been a lifesaver. Best thing we ever did was hire Ruby!


5 out of 5

Professional and trustworthy.

Bin Xia Zhang

Meet Joanna

  • Virtual Receptionist
  • Beaverton, Oregon
  • Outbound Calls team member

I enjoy seeing how our customers needs are reflected in what we do everyday as receptionists and chat specialists. And I love that Ruby is such a positive force in so many lives.

Hello, I’m Joanna

5 out of 5

Great service. Efficient and professional.


5 out of 5

Better than advertised. My clients love it


Meet Lisa

  • Virtual Receptionist
  • Portland, Oregon
  • Extended Hours & Outbound Calls team member

What I love about Ruby is the benefits and flexibility of the job, as well as all the wonderful people I have met working here!

Hello, I’m Lisa

5 out of 5

I love having Ruby on my team!


5 out of 5

Excellent service with a virtual smile.


On Diversity

Ruby is all about growing and celebrating our diverse people-powered culture. We embrace and encourage all of our many varied, wonderful differences. Together we cultivate human connections that empower each of us to bring our unique selves to work every day.

Ruby Corps

Ruby Corps is committed to diverse and ongoing volunteer opportunities, donation drives, and financial support. Rubys can give their time and effort during monthly and quarterly events, as well as during our annual signature events. When Rubys get together to help the community, great things happen!

People-powered positivity.

Ruby provides thousands of great first impressions every day. Want to help?
  • Fastest Growing

    Fastest-Growing Private 100 Companies

    Portland Business Journal, 2007 – 2019

  • Top 10

    Top 10 Oregon Most Admired Companies, Across All Industries

    Portland Business Journal, 2016

  • Top 5

    Top 5 in Oregon’s Most Admired Companies, Technology & Technology Manufacturing

    Portland Business Journal, 2017-2019

  • 100 Best

    100 Best Green Companies in Oregon

    Oregon Business Magazine, 2010 – 2013

  • Inc. 5000

    Inc. 5000 Top Telecommunication Companies

    Inc., 2012 -2019

  • Top 25

    Top 25 in Oregon’s Most Admired Companies, Across All Industries

    Portland Business Journal, 2016-2018

Ruby News

View All
Press Releases

Kate Winkler wins 2021 ‘Female Executive of the Year’ Gold Stevie® award

Attracting employee amid labor shortage

Where have the workers gone? Companies pivot to attract employees

Designing people-centric customer service training

Guest Article: 5 Ways to Design Customer Service Training

Ruby continues to lead industry in employee investment
Press Releases

Ruby doubles down on training & progressive wage structure

Ruby Grasshopper collaboration
Press Releases

Ruby and Grasshopper provide end-to-end phone solution for businesses

how businesses can address labor shortage

[Column] With Oregon’s talent shortage, what workers really want

lifelong customer podcast

[Podcast] Marketing insights with Rebecca Grimes

Ruby partners with Scorpion
Press Releases

Scorpion and Ruby partner to help customers manage their digital marketing-driven growth

Text: CFO of the Year

Jace Thompson named CFO of the Year

Women in key roles text image
Press Releases

Multiple promotions of women leaders at Ruby


Rubys hiring up to 100 new employees

Press Releases

Ruby expands into Arizona

Press Releases

Ruby earns two Stevie awards

Press Releases

Ruby publishes “The Shifting State of Healthcare”


Ruby certified as a Great Place to Work for 5th year

Try Ruby Risk-Free

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.


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