Happiness is contagious.
A real, happy person, happy to take every call and chat.
THE RUBY STORY
It all started with making connections.
In 2003, Ruby started as a small business dedicated to helping other small businesses. We were built on the belief that creating meaningful human connections in our technology-focused world would build trust, foster customer loyalty, and help our customers win new business.
Ruby’s boot-strapped humble beginnings shape every aspect of how we run our business and deliver our services. Our small business beginnings help us understand the needs of our customers.
What was once a small, four-person business answering phones in a tiny studio has flourished into what we are today. Ruby employees care not only about the growth of our business customers, but are inspired by the businesses we serve and share in the joy of their success.
THE RUBY APPROACH
Ruby is the modern version of a hand-written thank you note.
In fact, we still hand-write notes. We could do it all digitally and save a bunch of money on postage, but we don’t. The notes we send don’t even have a price tag. They’re just something we do. And they’re a metaphor for everything we do.
Ruby makes meaningful connections in unexpected ways. We help our customers build great relationships. It’s because we know that first impressions build lasting loyalty, and that builds successful businesses.
Ruby is about doing something because it’s the right thing to do, not the thing we have to do. We’re about doing something because it’ll make someone’s day that much better. We do these little things because, even though they seem insignificant in their own right, they add up. They add up, they multiply, they expand exponentially. We do these things to brighten someone’s day. We do these things to remind our customers that we have their back. We do them all with heart.
The big thing that Ruby does is a hundred little things that make meaningful connections for our customers and that make moments matter.
A dynamic team of leaders, sharing a single vision.
Ruby’s leadership team brings together small business expertise and years of experience in delivering operational excellence. Not to mention robust backgrounds in technology with a dedicated focus on customer experience.
- Virtual Receptionist & Chat Specialist
- Beaverton, Oregon
- Reception Service team member
Rubys live our Core Values. They are not just for show, we embody the spirit of Growing, Innovating, Fostering Happiness, Creating Community and WOWing.
Hello, I’m Cameron
Ruby has been a lifesaver. Best thing we ever did was hire Ruby!
Professional and trustworthy.
- Virtual Receptionist
- Beaverton, Oregon
- Outbound Calls team member
I enjoy seeing how our customers needs are reflected in what we do everyday as receptionists and chat specialists. And I love that Ruby is such a positive force in so many lives.
Hello, I’m Joanna
Great service. Efficient and professional.
Better than advertised. My clients love it
- Virtual Receptionist
- Portland, Oregon
- Extended Hours & Outbound Calls team member
What I love about Ruby is the benefits and flexibility of the job, as well as all the wonderful people I have met working here!
Hello, I’m Lisa
I love having Ruby on my team!
Excellent service with a virtual smile.
Ruby is all about growing and celebrating our diverse people-powered culture. We embrace and encourage all of our many varied, wonderful differences. Together we cultivate human connections that empower each of us to bring our unique selves to work every day.
Ruby Corps is committed to diverse and ongoing volunteer opportunities, donation drives, and financial support. Rubys can give their time and effort during monthly and quarterly events, as well as during our annual signature events. When Rubys get together to help the community, great things happen!
Awards & Recognition
Fastest-Growing Private 100 Companies
Portland Business Journal, 2007 – 2019
Top 10 Oregon Most Admired Companies, Across All Industries
Portland Business Journal, 2016
Top 5 in Oregon’s Most Admired Companies, Technology & Technology Manufacturing
Portland Business Journal, 2017-2019
100 Best Green Companies in Oregon
Oregon Business Magazine, 2010 – 2013
Inc. 5000 Top Telecommunication Companies
Inc., 2012 -2019
Top 25 in Oregon’s Most Admired Companies, Across All Industries
Portland Business Journal, 2016-2018
Ruby NewsView All
Kate Winkler wins 2021 ‘Female Executive of the Year’ Gold Stevie® award
Where have the workers gone? Companies pivot to attract employees
Guest Article: 5 Ways to Design Customer Service Training
Ruby doubles down on training & progressive wage structure
Ruby and Grasshopper provide end-to-end phone solution for businesses
[Column] With Oregon’s talent shortage, what workers really want
[Podcast] Marketing insights with Rebecca Grimes
Scorpion and Ruby partner to help customers manage their digital marketing-driven growth
Jace Thompson named CFO of the Year
Multiple promotions of women leaders at Ruby
Rubys hiring up to 100 new employees
Ruby expands into Arizona
Ruby earns two Stevie awards
Ruby publishes “The Shifting State of Healthcare”
Ruby certified as a Great Place to Work for 5th year