Confused about virtual receptionists? Check out our full guide.

Confused man looks at computer screen

One thing I’ve learned over the years writing for Ruby is that virtual receptionists are kind of a tricky concept.

When I tell people I work for a company famous for its virtual receptionists, some think I’m talking about virtual assistants.

Other people assume I’m talking about customer service bots.

Or an auto dialer system.

Or a call center.

Or even something to do with virtual reality. (No idea where to begin with that one.)

Virtual receptionists are none of the above.

Virtual receptionists are real human professionals who represent businesses live, over the phone. They’re customer service experts adept at things like active listening, de-escalation, and capturing opportunities.

And these days, virtual receptionists more popular than ever.

In fact, if you’ve called a business recently, there’s a good chance you’ve had a conversation with a virtual receptionist without realizing it.

That’s because more and more organizations are using virtual receptionist services to save time and minimize overhead costs while ensuring great experiences for callers.

Yet confusion about the term “virtual receptionists” persists because there’s not a lot of reliable, complete information about the topic online.

We’re setting out to change that with a full guide to virtual receptionists—available online, for free, right here at

Confusion ends here.

Our definitive, comprehensive, authoritative, A-Z, and other-adjectives-that-mean-complete guide covers everything you need to know about virtual receptionists.

Topics range from what a virtual receptionist is to how virtual receptionists work, features to look for, and much, much more.

This guide is sourced from our team of virtual receptionists’ real experiences answering calls for thousands of small businesses over the past two decades. 

Check out the guide by clicking the button below: