Meet Emma Smith.

Emma is a lawyer juggling a busy schedule and incoming client communications all day long. Between her appointments and phone lines, it’s easy to overlook her website visitors. But those visitors, some of which might be existing or potential clients, expect immediate, personalized responses.

That’s why live chat is crucial for Emma’s business. As she knows, having a website without chat would be like running a physical office without staff. When nobody is around to answer their questions, visitors can feel disappointed and frustrated—and eventually leave the website and head to a competitor instead.

Fortunately, Emma has Ruby. Our 24/7 live chat engages her website visitors, connecting them with highly trained, caring professionals.

The best part? People never know they’re not speaking to Emma’s office directly. Watch this video to learn more.

Learn more about live chat.

Ready to learn more about how live chat engages your website visitors while maximizing your time and productivity? Check out our resources:

Get the ultimate guide to chat.

Find out which chat service is right for you.

See what Ruby's 24/7 chat can do for your business.

Connected, informed, and armed with the power of choice—digital customers demand a differentiated experience. Learn how chat makes it easy to provide those experiences in our free guide.

Full-service, self-service, automated lead capture: Which chat service is right for you? If you’re not sure, or you’d like to know how different options compare, read this.

Ruby’s chat specialists convert website visitors into new customers or clients for your business—all while creating loyalty and capturing insights about your website visitors. Discover how it works.


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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.