The COVID-19 pandemic redefined healthcare models and spurred a new openness to change for healthcare consumers. More than ever, patients are willing to shop around to find their ideal experience, searching for convenient, connected approaches to care.
How has the healthcare landscape changed over the last 12 months? What do the present and the future look like for patients and providers?
The answers lie in telehealth. According to Chris Jennings, healthcare policy consultant and former advisor to the Obama and Clinton administrations:
“There’s the assumption in primary care that you always had to have in-person contact, and that telemedicine would be unsatisfactory, or wouldn’t fill the void. That’s been exposed—actually, it’s safer, it’s quicker, and it’s easier. … People are now seeing this model, which we thought would take years and years to develop. And it’s probably been accelerated by a decade.”
See why telehealth is here to stay post-pandemic, what healthcare industry leaders are saying, and what patients look for in a provider. Explore Ruby’s infographic, Telehealth in 2021 and beyond: data, trends, and opportunities.
(By the way, the statistics used in this infographic about telehealth in 2021 come from a guide we recently published and which you can download for free.)
Ready to grow your practice? Ruby is here to help.
Healthcare providers of all kinds rely on Ruby to connect with their patients online and over the phone. Our HIPAA-compliant live virtual receptionist and chat services elevate client experiences from the first “hello.” We’re available 24/7/365 to offer support and answer non-medical questions. It’s all private, secure, and 100% based in the United States. See how Ruby’s digital patient engagement capabilities work at ruby.com/healthcare.
For more information about how COVID-19 has changed the healthcare industry, and how your practice can succeed in the new landscape, download our guide: The Shifting State of Healthcare.