How to choose a live chat provider (scorecard).

How to choose a live chat provider

Are you looking for a website chat service for your business? Hoping to boot the bot by moving to the best live chat provider? Want to see real ROI?

With 79% of customers confirming that they prefer to engage with live chat over AI, there’s more reason than ever to ditch your chat bot.

We’re here to help. Use our easy scorecard to grade the website chat services you’re considering to ensure you’re getting only the best quality! Choose a provider with a score over 80 to ensure the very best quality for your customers.

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Ruby Content

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eBooks

Calculating the Future

Videos

How Ruby’s 24/7 live chat solution grows your business and saves you time

24/7 live chat: a Ruby chat specialist and a potential new client use computers in split screen with a live chat window between them
Videos

Ruby partner feature: Authentic small business marketing with Scorpion

Title card: Authentic small business marketing with Jamie Adams of Scorpion
Videos

Ruby customer feature: Craig Rashkis, Farwell Rashkis LLP

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Videos

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer
eBooks

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Podcasts

Customer service tips and more from Ruby + SmallBizLady

Title card: Leveraging Customer Service as a Value Proposition, with Melinda Emerson, Kate Winkler, and Sharie Hendricks
Podcasts

[Podcast] Marketing insights with Rebecca Grimes

lifelong customer podcast
Videos

Ruby customer feature: Sam Hainey, Hilltop Law Firm

Title card with Sam's headshot: Ruby customer feature series, Sam Hainey, Hilltop Law Firm
Videos

Creativity, connections, and client relationships—with Nathan Wilson of The Narrative

Title card: Creativity, connections, and client relationships—with Nathan Wilson, The Narrative
Videos

Ruby customer feature: Rebecca Flanagan, Flanagan Legal Services

Ruby customer feature series title card: Rebecca Flanagan, Flanagan Legal Services
Webinars

Connection perfection: How to delight customers 24/7

Ruby workshop: Connection perfection: How to delight customers 24/7
Videos

Internal & external equity—with Michelle Ngome

Title card: Inclusive marketing, Pt. 2 with Michelle Ngome, Marketing Consultant
Videos

Ruby customer feature: Opportunity during crisis with Juan Huizar

Title card: Juan Huizar, Sage Real Estate Group, Ruby customer feature series
Videos

Ruby customer feature: New ways of legal work with Ashton Taylor

Title card: Ashton Taylor, A. Taylor Law Firm, Ruby Customer feature series, Pt. 2 New ways of legal work

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Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.