How to choose a live chat provider (scorecard).

How to choose a live chat provider

Are you looking for a website chat service for your business? Hoping to boot the bot by moving to the best live chat provider? Want to see real ROI?

With 79% of customers confirming that they prefer to engage with live chat over AI, there’s more reason than ever to ditch your chat bot.

We’re here to help. Use our easy scorecard to grade the website chat services you’re considering to ensure you’re getting only the best quality! Choose a provider with a score over 80 to ensure the very best quality for your customers.


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*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.