How to choose a live chat provider (scorecard).

How to choose a live chat provider

Are you looking for a website chat service for your business? Hoping to boot the bot by moving to the best live chat provider? Want to see real ROI?

With 79% of customers confirming that they prefer to engage with live chat over AI, there’s more reason than ever to ditch your chat bot.

We’re here to help. Use our easy scorecard to grade the website chat services you’re considering to ensure you’re getting only the best quality! Choose a provider with a score over 80 to ensure the very best quality for your customers.

Download

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.