Thanks But No Thanks: How to Politely Decline Solicitations

Reading time:

Most businesses would like every one of their callers to feel like they’ve spoken to someone who is friendly and professional. That’s just good business, after all! Solicitors, however, aren’t always considered legitimate callers, and it’s easy to brush them off by abruptly ending the call. Next time, consider taking those extra few seconds to politely decline solicitations from the caller instead. Whether or not your company accepts their calls, solicitors are indeed a touchpoint for any business.


Discover the ROI of Personal Connections

Learn how real, meaningful connections will positively impact your bottom line!

DOWNLOAD

How Nice Is Just Right?

By using a little friendly professionalism to politely decline solicitations, you’ll create a great impression on these often-overlooked callers. As they say, a little kindness goes a long way; being nice will often keep the solicitor from pushing back or calling again.

That’s not to say that you have to buy anything or spend a ton of time on the phone with a solicitor. In fact, it’s incredibly easy to get the desired result: politely declining solicitations is possible to do while still being warm and friendly! If you aren’t interested in the caller’s services, try saying,

I appreciate you reaching out to us, but we aren’t interested. Would you mind removing us from your call list? Thanks for your time!

Kindness Counts

Telemarketing is a tough job, and your kind words toward a solicitor might be the only nice thing they’ve heard in a while. At Ruby®, we do our best to screen out and politely decline solicitations on behalf of our clients. These are a few of the compliments we’ve heard after actually rejecting a solicitor’s services.

“It was very pleasant speaking with you. People can be so cold and rude on the phone, but you are so sweet and so warm. I just wanted to pass that on to you. Thank you for your time.”

“Thank you for being nice to me.”

“I just started this job and I get hung up on a lot, but you are the most pleasant person I’ve spoken with.”

Politely Decline Solicitations to Help Your Business Score!

A solicitor who receives this kind of treatment is often less pushy and more likely to do what you’ve asked— in other words, making a good impression can pay off. By working in a little kindness to politely decline solicitations, your business will look great, and you just might make someone’s day.

Of course, if you don’t want to decline solicitations, we can do that for you! Discover how it works in our free What is a virtual receptionist? ebook!

Additional reads you may find interesting...

View All
Needs-based selling: woman using laptop in well-lit office next to large window.
Small Business Tips

Needs-based selling 101

Closeup image of a business owner texting message from smart phone in cafe
Small Business Tips

Why you should be texting from your business number—and how to get started

Title card: Craig Rashkis, Farwell Rashkis LLP, Ruby customer feature series
Customer Feature

Ruby customer feature: Craig Rashkis, Falwell Rashkis LLP

What you can do to support Hispanic and Latinx-owned businesses

Wall clock nearing 8:00 on pink background

Using virtual receptionists for full-time answering

How to end a phone call: person holding phone
Receptionist Tips

How to end a phone call

Virtual receptionist sitting at desk

Virtual receptionist pricing 101

Professional sitting at desk on computer, working on a law firm's website
Legal Practice Tips

What Google’s Core Web Vitals mean for your law firm’s website

A group of Ruby customers stand together, smiling and talking

Does your business need an answering service?

Screenshot of a YouTube channel's live videos

How to use YouTube Live to engage your clients & audience

Smiling woman standing in a bicycle workshop with a mobile device in her hands
Small Business Tips

3 ways virtual receptionists elevate customer experience (while making your life easier)

Circular cutout of Rebecca Grimes, Ruby's Chief Revenue Officer

A conversation with Ruby’s Chief Revenue Officer, Rebecca Grimes

Woman in yellow sweater working in front of open laptop, sitting in home office interior, drinking coffee
Small Business Tips

Happy customers, efficient businesses: How to supercharge growth with virtual receptionists 

Help wanted sign hung in reflective window
Small Business Tips

Using online presence platforms for recruitment

A man in silhouette looks out over a foggy mountain range
Small Business Tips

How to communicate with employees during times of tension

Try Ruby Risk Free

Call to talk to a live virtual receptionist and hear why 10,000+ companies Ruby.

Call Ruby Sign Up
Sales Support

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.

Legal_Final

The Secret to Successful Law Firms

The inside scoop on Clio’s latest legal trends report.

Phone Thumbnail 2

10 Questions to Ask a Virtual Reception Provider

Ask the right questions and rate virtual reception services with our handy guide and scorecard!