Grow your business with live virtual receptionists.

Grow your business with live virtual receptionists.

Happier customers. Fewer interruptions. Virtual receptionists who create real connections and serve as a seamless extension of your business. Ruby does it all, 24/7/365.

Explore how Ruby’s virtual receptionist solution works.

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Tailored to your needs.

Set your preferences to have Ruby answer the phone part-time, full-time, after hours—whenever you choose! From personalized company greetings to custom call handling instructions, we create exceptional experiences worth calling back for.

Capture every lead.

Once Ruby answers the phone, we follow your instructions to greet and screen callers, answering questions, scheduling appointments, and engaging your potential new customers with responsive, personalized service.

Glynn
Receptionists for your industry

Bye-bye, busy work.

Based on your instructions, Ruby receptionists can perform basic tasks to reduce the time you spend on administrative duties such as new client intake, appointment confirmations, and call notes.

Information at your fingertips.

After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity at any time, from any device.

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Request A Consultation Today!

Meet your partner in gaining and retaining customers.

From customized greetings and conversations tailored around your business’s unique offerings and we represent your business the way you would.

Our friendly, 100% US-based Virtual Receptionists specialize in making the most out of every customer conversation.

From full-time to part-time to serving as your backup solution, we're here to help.

We take care of the simple tasks, establishing trust and building value to create that great experience that gets your business talked about.

Ruby's Live Receptionists

Our virtual receptionists are more than an answering service.

We’re your all-in-one customer engagement solution. We engage with your callers in a conversational way, just like a member of your staff. In everything we do, we build meaningful connections with the people you serve—connections that translate into tangible ROI, word of mouth, and more opportunities for your business.

As a complete customer engagement solution, Ruby outmatches standard phone answering services.

Download our guide to virtual receptionists today to get the full scoop on what we do, and how we do it!

You’ll the Ruby app.

You’ll the Ruby app.

Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.

Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.

Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.

Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.

Work from anywhere, never miss an opportunity, and make a great impression.

Ruby mobile app dashboard showing options to hold calls, change call handling instructions, check activity, and more
Ruby mobile app screen showing call, text, and voicemail activity
Ruby mobile app screen showing text conversation with client
Ruby mobile app screen showing usage and billing activity

Virtual Receptionist Features

Mobile App

Near, far, whereeeever your business takes you, the Ruby app puts the power of the front desk right in the palm of your hand.

Custom Voicemail

Don’t want to use receptionist minutes? Unavailable to take calls yourself? Take advantage of the customizable voicemail system included with your Ruby plan Check recordings and transcripts immediately, via the Ruby app or your dashboard.

Extended Business Hours

Based on your instructions, we’ll customize your complimentary after-hours call handling. Business doesn’t stop at 5pm—and neither do we. Ruby is here 24/7/365 to connect your callers with the help they need.

Bilingual Receptionists

Our top priority when answering calls is to build trust and deliver phenomenal experiences. Ruby’s bilingual virtual receptionists ensure your clients feel at ease and heard in their preferred language (English or Spanish)

Call Forwarding

Choose to forward your calls to Ruby and have us answer full-time, part-time, or as needed. Plus, we can connect your callers to you wherever you are, making it easy to stay in touch at home or on the road!

Appointment Scheduling

Win business with convenient scheduling for your customers or clients. We work with your preferred calendaring system through your website, so you’re never double-booked (and at no additional cost to you!)

Lead Qualification & Intake

Ruby captures every potential new customer while screening out solicitors and unwanted calls. When you’re available, we can warmly transfer leads your way for immediate service. If you’re unavailable, we’re happy to qualify those leads for you.

Robocall Filtering

With Ruby’s robocall filtering feature on, any calls that are flagged as “highly likely” to be a robocall will be automatically routed to your Ruby voicemail box—we don’t answer them live or charge you for them.

Outbound Call Assistance

Need to confirm an appointment or gather details from a client? Delegate it! Send us a request through the app and we’ll handle the call, so you can focus on the work in front of you. Call assist minutes are bundled into your current billing plan, with the time counting towards your total receptionist minutes.

Phone Hosting

Eliminate your phone bill and save some extra cash each month by using Ruby to host your business number.

HIPAA-Compliant Communications

Use Ruby’s optional HIPAA-compliant services to safeguard your patients’ privacy. All our team members complete HIPAA training, and we have additional HIPAA security on site to help protect your information. You’ll have access to every message and voicemail via our online portal at my.ruby.com, as well as the Ruby app.

Frequently Asked Questions

Provide us with key information about your business, such as available services or rates, we can answer questions on your behalf. Save time and impress customers, who will never know we’re not in your office.

TRUSTPILOT

9.6
TrustScore

431 Reviews

Numbers don't lie

+20%

boost in new business leads.

10 hrs+

of distraction-free time gained back each month

10%

increase in customer happiness.

*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey

“My goal was to do away with my physical office space completely. How was I going to have the freedom to do so if I hired a full-time receptionist?”

With Ruby, I know my callers are greeted by a warm, friendly voice.

Neil Tyra
The Tyra Law Firm

Money-Back Guarantee

Try Ruby on for size. If we don’t win you over in 21-days*, you can walk away like it never happened.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. First time users only. For more information view our Terms of Use and you can always reach us by email at hello@ruby.com.

Sales Support

Trya Law Firm

“Ruby’s mobile app grants me the ability to work from anywhere, anytime as it places Ruby at my fingertips—literally.”

“Most attorneys are looking to build their business through clients with a significant amount of assets who provide an opportunity for profit,” says Neil Tyra. “Personally, I prefer to work with families who are just starting out—families who just bought their first house, recently married—I want to help regular folks who have the foresight to start planning for their future.”

 

With a strong desire to build lasting relationships with his clients, Neil knew from the get-go that how he handled his calls would be critical to the success of his practice. “Initially, I answered every call that came in. I prided myself on this,” Neil explains. “Once business started to ramp up and I started to get more and more clients, I had to forward calls to my voicemail during working hours to get any work done.”

The Results

  • A personalized client service experience
  • The freedom to work from wherever, whenever with the Ruby app
  • Reclaimed time without compromising quality client service

Already a Ruby customer?

Let’s get started.

Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the canceled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. Some restrictions may apply.

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