Live Virtual Receptionists
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Ruby has you covered with live call answering services 24/7/365– our virtual receptionists are experts at making your business sound great.
How Our Virtual Reception Solution Works
First, your calls come to us.
Ruby gives you options! Set your preferences to forward all incoming calls directly to our team of receptionists, or give yourself the chance to interact. Calls can be automatically rerouted from your line to ours when you can’t pick up after one or two rings
Next, we engage your caller.
You get one chance to make a good first impression, and we take our role as your business representatives seriously. From personalized company greetings to custom call-handling instructions, we create unique experiences worth calling back for.
Then, we take action.
In a meeting? Headed to lunch? If you’re tied up, we’ve got you covered. Ruby takes detailed messages, collects new customer information, offers voicemail, and more! If you’re free to take calls, we’ll connect you with your next customer.
Finally, we keep you posted.
After a receptionist wraps up a call, we’ll send a notification via the email, text, or the Ruby App. Stay connected to your customers and on top of your call activity, no matter where you are.
Our virtual receptionists are more than an answering service.
We’re your all-in-one caller-impressing, privacy-protecting, experience-creating team. Our optional features include appointment scheduling, bilingual receptionists, outbound calling, 24/7/365 answering and more!
We build upon the foundation of our service at no extra cost to you. Interested in HIPAA compliant services or our legal software integrations?
Download our guide to virtual receptionists today to get the full scoop on what we do, and how we do it!
Virtual Receptionist Features
Near, far, whereeeever your business takes you, the Ruby app puts the power of the front desk right in the palm of your hand.
Our receptionists are happy to send callers through to voicemail when you need to be away from your phone. Voicemail is included with your service and can be checked via the Ruby app or via the dashboard.
Extended Business Hours
Calls coming in long after quitting time? We can help with that. We’re available to lend an ear or a helping hand ’round the clock, 24/7/365.
Our top priority when answering calls is to build trust and deliver a phenomenal experience. Ruby’s bilingual virtual receptionists ensure your clients feel at ease and heard in their preferred language (English or Spanish).
Choose to forward your calls to Ruby and have us answer full-time, part-time, or as needed. Plus, we can connect your callers to you wherever you are, making it easy to stay in touch at home or on the road!
Need help setting appointments? We can help you get people penciled in with Calendly. Our receptionists coordinate with callers, with your calendar and voila! It’s a date.
Numbers don’t lie.
- 20%+boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10% increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.