Grow your business with live virtual receptionists.
Grow your business with live virtual receptionists.
Happier customers. Fewer interruptions. Virtual receptionists who create real connections and serve as a seamless extension of your business. Ruby does it all, 24/7/365.
Explore how Ruby’s virtual receptionist solution works.
Tailored to your needs.
Set your preferences to have Ruby answer the phone part-time, full-time, after hours—whenever you choose! From personalized company greetings to custom call handling instructions, we create exceptional experiences worth calling back for.
Capture every lead.
Once Ruby answers the phone, we follow your instructions to greet and screen callers, answering questions, scheduling appointments, and engaging your potential new customers with responsive, personalized service.
Bye-bye, busy work.
Based on your instructions, Ruby receptionists can perform basic tasks to reduce the time you spend on administrative duties such as new client intake, appointment confirmations, and call notes.
Information at your fingertips.
After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity at any time, from any device.
Our virtual receptionists are more than an answering service.
We’re your all-in-one customer engagement solution. We engage with your callers in a conversational way, just like a member of your staff. In everything we do, we build meaningful connections with the people you serve—connections that translate into tangible ROI, word of mouth, and more opportunities for your business.
As a complete customer engagement solution, Ruby outmatches standard phone answering services.
Download our guide to virtual receptionists today to get the full scoop on what we do, and how we do it!
You’ll 
the Ruby app.
You’ll the Ruby app.
Send calls to Ruby, straight to you, or any other number you choose with Call Forwarding. Have us hold calls with one tap, or set Ruby as backup—we’ll answer only if you don’t.
Update receptionists on your preferred call answering instructions with the status function, sync your day’s schedule with your call handling using Ruby’s calendar integration, and provide messages you’d like relayed to your callers.
Read receptionist messages and voicemail transcriptions, set follow-up reminders, and track usage and call volume throughout the month.
Show your business number as your caller ID when you make calls from the app, send and receive text messages, and keep your personal number private.
Work from anywhere, never miss an opportunity, and make a great impression.
Virtual Receptionist Features
Mobile App
Near, far, whereeeever your business takes you, the Ruby app puts the power of the front desk right in the palm of your hand.
Custom Voicemail
Don’t want to use receptionist minutes? Unavailable to take calls yourself? Take advantage of the customizable voicemail system included with your Ruby plan Check recordings and transcripts immediately, via the Ruby app or your dashboard.
Extended Business Hours
Based on your instructions, we’ll customize your complimentary after-hours call handling. Business doesn’t stop at 5pm—and neither do we. Ruby is here 24/7/365 to connect your callers with the help they need.
Bilingual Receptionists
Our top priority when answering calls is to build trust and deliver phenomenal experiences. Ruby’s bilingual virtual receptionists ensure your clients feel at ease and heard in their preferred language (English or Spanish)
Call Forwarding
Choose to forward your calls to Ruby and have us answer full-time, part-time, or as needed. Plus, we can connect your callers to you wherever you are, making it easy to stay in touch at home or on the road!
Appointment Scheduling
Win business with convenient scheduling for your customers or clients. We work with your preferred calendaring system through your website, so you’re never double-booked (and at no additional cost to you!)
Lead Qualification & Intake
Ruby captures every potential new customer while screening out solicitors and unwanted calls. When you’re available, we can warmly transfer leads your way for immediate service. If you’re unavailable, we’re happy to qualify those leads for you.
Robocall Filtering
With Ruby’s robocall filtering feature on, any calls that are flagged as “highly likely” to be a robocall will be automatically routed to your Ruby voicemail box—we don’t answer them live or charge you for them.
Outbound Call Assistance
Need to confirm an appointment or gather details from a client? Delegate it! Send us a request through the app and we’ll handle the call, so you can focus on the work in front of you. Call assist minutes are bundled into your current billing plan, with the time counting towards your total receptionist minutes.
Phone Hosting
Eliminate your phone bill and save some extra cash each month by using Ruby to host your business number.
HIPAA-Compliant Communications
Use Ruby’s optional HIPAA-compliant services to safeguard your patients’ privacy. All our team members complete HIPAA training, and we have additional HIPAA security on site to help protect your information. You’ll have access to every message and voicemail via our online portal at my.ruby.com, as well as the Ruby app.
Frequently Asked Questions
Provide us with key information about your business, such as available services or rates, we can answer questions on your behalf. Save time and impress customers, who will never know we’re not in your office.
TRUSTPILOT
9.6
TrustScore
431 Reviews
Numbers don't lie
+20%
boost in new business leads.
10 hrs+
of distraction-free time gained back each month
10%
increase in customer happiness.
*As reported by a majority of respondents to Ruby’s February 2019 Customer Survey
“My goal was to do away with my physical office space completely. How was I going to have the freedom to do so if I hired a full-time receptionist?”
With Ruby, I know my callers are greeted by a warm, friendly voice.
Neil Tyra
The Tyra Law Firm
Money-Back Guarantee
Try Ruby on for size. If we don’t win you over in 21-days*, you can walk away like it never happened.
*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service, please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner. First time users only. For more information view our Terms of Use and you can always reach us by email at hello@ruby.com.
