Grow your business with live virtual receptionists.
Happier customers. Fewer interruptions. Virtual receptionists who create real connections and serve as a seamless extension of your business. Ruby does it all, 24/7/365.Watch Our Video
Explore how Ruby’s virtual receptionist solution works.
Tailored to your needs.
Set your preferences to have Ruby answer the phone part-time, full-time, after hours—whenever you choose! From personalized company greetings to custom call handling instructions, we create exceptional experiences worth calling back for.
Capture every lead.
Once Ruby answers the phone, we follow your instructions to greet and screen callers, answering questions, scheduling appointments, and engaging your potential new customers with responsive, personalized service.
Bye-bye, busy work.
Based on your instructions, Ruby receptionists can perform basic tasks to reduce the time you spend on administrative duties such as new client intake, appointment confirmations, and call notes.
Information at your fingertips.
After a receptionist wraps up a call, we send a notification via email, text, or the Ruby app. Stay connected to your customers and on top of your call activity at any time, from any device.
Our virtual receptionists are more than an answering service.
We’re your all-in-one customer engagement solution. We engage with your callers in a conversational way, just like a member of your staff. In everything we do, we build meaningful connections with the people you serve—connections that translate into tangible ROI, word of mouth, and more opportunities for your business.
As a complete customer engagement solution, Ruby outmatches standard phone answering services.
Download our guide to virtual receptionists today to get the full scoop on what we do, and how we do it!
Virtual Receptionist Features
Near, far, whereeeever your business takes you, the Ruby app puts the power of the front desk right in the palm of your hand.
Don’t want to use receptionist minutes? Unavailable to take calls yourself? Take advantage of the customizable voicemail system included with your Ruby plan Check recordings and transcripts immediately, via the Ruby app or your dashboard.
Extended Business Hours
Based on your instructions, we’ll customize your complimentary after-hours call handling. Business doesn’t stop at 5pm—and neither do we. Ruby is here 24/7/365 to connect your callers with the help they need.
Our top priority when answering calls is to build trust and deliver phenomenal experiences. Ruby’s bilingual virtual receptionists ensure your clients feel at ease and heard in their preferred language (English or Spanish)
Choose to forward your calls to Ruby and have us answer full-time, part-time, or as needed. Plus, we can connect your callers to you wherever you are, making it easy to stay in touch at home or on the road!
Win business with convenient scheduling for your customers or clients. We work with your preferred calendaring system through your website, so you’re never double-booked (and at no additional cost to you!)
Lead Qualification & Intake
Ruby captures every potential new customer while screening out solicitors and unwanted calls. When you’re available, we can warmly transfer leads your way for immediate service. If you’re unavailable, we’re happy to qualify those leads for you.
With Ruby’s robocall filtering feature on, any calls that are flagged as “highly likely” to be a robocall will be automatically routed to your Ruby voicemail box—we don’t answer them live or charge you for them.
Outbound Call Assistance
Need to confirm an appointment or gather details from a client? Delegate it! Send us a request through the app and we’ll handle the call, so you can focus on the work in front of you. Call assist minutes are bundled into your current billing plan, with the time counting towards your total receptionist minutes.
Eliminate your phone bill and save some extra cash each month by using Ruby to host your business number.
Use Ruby’s optional HIPAA-compliant services to safeguard your patients’ privacy. All our team members complete HIPAA training, and we have additional HIPAA security on site to help protect your information. You’ll have access to every message and voicemail via our online portal at my.ruby.com, as well as the Ruby app.
Frequently Asked Questions
Provide us with key information about your business, such as available services or rates, we can answer questions on your behalf. Save time and impress customers, who will never know we’re not in your office.
Numbers don’t lie.
- 20%+boost in new business leads.
- 10hrs+ of distraction-free time gained back per month.
- 10% increase in customer happiness.
As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.