Live Virtual Receptionists

Ruby has you covered with live call answering services 24/7/365– our virtual receptionists are experts at making your business sound great.

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How Our Virtual Reception Solution Works

First, your calls come to us.

Ruby gives you options! Set your preferences to forward all incoming calls directly to our team of receptionists, or give yourself the chance to interact. Calls can be automatically rerouted from your line to ours when you can’t pick up after one or two rings

Next, we engage your caller.

You get one chance to make a good first impression, and we take our role as your business representatives seriously. From personalized company greetings to custom call-handling instructions, we create unique experiences worth calling back for.

Receptionists for your industry

Then, we take action.

In a meeting? Headed to lunch? If you’re tied up, we’ve got you covered. Ruby takes detailed messages, collects new customer information, offers voicemail, and more! If you’re free to take calls, we’ll connect you with your next customer. 

Finally, we keep you posted.

After a receptionist wraps up a call, we’ll send a notification via the email, text, or the Ruby App. Stay connected to your customers and on top of your call activity, no matter where you are.

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Ruby's Live Receptionists

Our virtual receptionists are more than an answering service.

We’re your all-in-one caller-impressing, privacy-protecting, experience-creating team. Our optional features include appointment scheduling, bilingual receptionists, outbound calling, 24/7/365 answering and more!

We build upon the foundation of our service at no extra cost to you. Interested in HIPAA compliant services or our legal software integrations?

Download our guide to virtual receptionists today to get the full scoop on what we do, and how we do it!

Virtual Receptionist Features

  • Mobile App

    Near, far, whereeeever your business takes you, the Ruby app puts the power of the front desk right in the palm of your hand.

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  • Custom Voicemail

    Our receptionists are happy to send callers through to voicemail when you need to be away from your phone. Voicemail is included with your service and can be checked via the Ruby app or via the dashboard.

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  • Extended Business Hours

    Calls coming in long after quitting time? We can help with that. We’re available to lend an ear or a helping hand ’round the clock, 24/7/365.

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  • Bilingual Receptionists

    Our top priority when answering calls is to build trust and deliver a phenomenal experience. Ruby’s bilingual virtual receptionists ensure your clients feel at ease and heard in their preferred language (English or Spanish).

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  • Call Forwarding

    Choose to forward your calls to Ruby and have us answer full-time, part-time, or as needed. Plus, we can connect your callers to you wherever you are, making it easy to stay in touch at home or on the road!

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  • Appointment Scheduling

    Need help setting appointments? We can help you get people penciled in with Calendly. Our receptionists coordinate with callers, with your calendar and voila! It’s a date.

Numbers don’t lie.

  • 20%+boost in new business leads.
  • 10hrs+ of distraction-free time gained back per month.
  • 10% increase in customer happiness.

As reported by a majority of respondents to Ruby’s February 2019 Customer Survey.

“Ruby allows my office to focus on our work, while knowing all our calls will be answered by a friendly, live human. Engaging Ruby was one of the smartest things I did when I opened my own firm, and a key to my firm’s success.”

Michael Downey, Downey Law Group

Money-Back Guarantee

Try Ruby on for size. If we don’t win you over in 21-days*, you can walk away like it never happened.

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Ready to turn more callers into customers?

Missed connections translate to lost revenue. With Ruby, you have a partner in gaining and retaining customers. Plus, we’re so confident you’ll love our service, we offer a 21 day money-back guarantee*.

*Ruby is delighted to offer a money-back guarantee to first time users of both our virtual receptionist service and our chat service. To cancel your service and obtain a full refund for the cancelled service (less any multi-service discount), please notify us of the service you wish to cancel either within 21 days of your purchase of that service or before your usage exceeds 500 receptionist minutes/50 billable chats, as applicable, whichever occurs sooner.