A virtual, (or remote) receptionist is like your in-house receptionist, they perform many of the same tasks, but they work remotely. They handle incoming calls, take messages, transfer calls, make outgoing calls, and more!
Congratulations! All your backbreaking work is beginning to pay off and you’re bringing in more new customers each month. You’re receiving more calls than you can personally handle and are exploring services that can help ease the burden of handling client calls, so you can focus on serving customers and growing your business.
Studies have shown that despite improvements in customer service technology, customers still prefer to connect with a human being. Virtual reception services bring a personal touch to your calls, providing a friendly, professional person who sounds like she’s sitting in your office. Your callers get the attention they deserve and you save on having to hire a full-time employee.
Check out the infographic below to learn more about caller’s top complaints when it comes to interacting with a business, and how a virtual receptionist can address many of these concerns.
See a need for a virtual receptionist at your business? Take advantage of our 21 day money back guarantee and see what a difference we can make!