Building a Better Practice

A resource hub for solo attorneys and small firms.

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Business Unusual: Website Content 101

We all know that simply creating a website isn’t enough to keep traffic coming, and that’s where content creation comes in. In this first or three parts discussion with Justin Dunham from Ercule, we demystify content creation and dispel the belief that creating content needs to be difficult.

Customer Service Audit Checklist

Creating top-tier experiences is critical to the success of small firms, as well as the solo-practitioner. To help you build trust and increase client retention, we’ve distilled everything we know about customer service into a comprehensive checklist. Download and start conducting your own audit today.

GET THE CHECKLIST

From the Experts

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Priceless insight from industry insiders.

Interviews

  • Equity in the workplace with Katie Augsburger

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  • Wellness during crisis with Amanda Soares

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  • Social media during crisis with Melissa Barker

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Ruby Blog

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Small Business Tips

The Dish on Google Screened & What it Means for Attorneys

Small Business Tips

Business Unusual: Website Content 101

Small Business Tips

Self Care for the Business Owner (…in 2020).

Small Business Tips

Live Chat for Schools: How You Can Woo Prospective Students

Small Business Tips

Business Unusual: Branding, networking, and human connection.

Happy Customers

Customer communication: What mood are you setting right now?

Small Business Tips

Making C-suite communication personal: an interview with Ruby CMO Rebecca Grimes

Business Unusual: Delegation & Remote Workers

Small Business Tips

Business Unusual: Manage Remote Teams with Jehan Noon

Small Business Tips

Freelancers can be a big boost to your business. But you need to handle them carefully.

Sales Support